High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Total System Services; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading payment solutions company seeks a High Volume Call Center Representative to provide excellent customer service while resolving inquiries and issues via telephone. This remote role offers a competitive salary and a comprehensive benefits package starting from day one. Ideal candidates will have call center experience, a strong ability to follow instructions, and a commitment to customer satisfaction.

Benefits

Comprehensive benefits package including medical, dental, and vision

Paid time off and recognition programs

Retirement and investment options

Qualifications

• At least 6 months of high-volume call center experience within the last 2 years.
• Ability to navigate computerized data entry systems.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Respond to customer inquiries via telephone to provide problem resolution.
• Resolve basic payment and account-related requests.
• Utilize computerized data entry systems to document customer interactions.

Skills

Customer Service

Problem Resolution

Data Entry

Education

High School Diploma or Equivalent

Tools

GUI Systems

Job description

High Volume Call Center Representative - Remote - $15p/hr & Amazing Day 1 Benefits

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $15 per hour
- Comprehensive benefits package including medical, dental, and vision care
- Paid time off and recognition programs
- Retirement and investment options along with charitable gift matching programs
- Opportunity to work primarily remote within the United States
- Dynamic work environment within a 24/7 call center setting

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone to provide problem resolution in accordance with service standards
- Resolve basic payment and account-related requests including card activations and address updates
- Maintain detailed knowledge of the company's products and services to analyze customer needs
- Utilize computerized data entry systems to document customer interactions and escalate unresolved issues
- Work flexible hours, including mornings, afternoons, nights, and weekends, and maintain on-camera presence during work hours

What is Required (Qualifications):
- High School Diploma or Equivalent
- At least 6 months of high-volume call center experience within the last 2 years
- Ability to navigate computerized data entry systems and relevant applications
- Willingness to work flexible hours, including weekends and holidays
- Capacity to follow detailed instructions and established procedures under close supervision

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the payment solutions industry
- Familiarity with Graphic User Interface (GUI) systems
- Ability to handle routine to semi-routine assignments with minimal decision-making
- Knowledge of company policies and procedures related to customer service
- Experience working in a 24/7 call center environment

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BenefitsPackage

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About the company

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

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