High-Touch Client Advisor

Hope’s Global Getaways; Newport News (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive onboarding

Performance-based incentives

Travel-related discounts

Job summary

Hopesglobalgetaways is seeking High-Touch Client Advisors to join their remote team. This role focuses on building trust, delivering personalized support, and ensuring a high standard of client service throughout their journey.

Ideal candidates will possess strong interpersonal skills, organizational abilities, and a customer service mindset. The position offers a flexible work environment, opportunities for growth, and performance-based recognition.

Qualifications

• Strong communication and relationship-building abilities.
• Exceptional customer service mindset.
• Ability to prioritize tasks and manage multiple responsibilities.
• Self-motivated with the ability to work independently.

Responsibilities

• Develop and maintain positive relationships with clients.
• Provide personalized guidance based on individual needs.
• Monitor client requests and ensure timely completion of tasks.
• Address questions and concerns with professionalism.

Skills

Strong communication

Relationship-building

Customer service mindset

Organizational skills

Job description

Role Overview

We are looking for attentive and relationship-focused individuals to join our remote team as High‑Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout their journey.

This position is ideal for professionals who enjoy building trust, delivering individualized support, and maintaining a high standard of service.

Responsibilities

• Develop and maintain positive relationships with clients through ongoing communication
• Provide personalized guidance and assistance based on individual needs and preferences
• Monitor client requests and help ensure timely and accurate completion of important tasks
• Share relevant information, updates, and recommendations as appropriate
• Assist with coordinating details and managing client‑related activities
• Address questions and concerns with professionalism and care
• Keep records updated and maintain organized documentation
• Support overall client satisfaction by delivering responsive and attentive service
• Participate in team training, educational programs, and professional development opportunities

What We Offer

• Fully remote work environment
• Flexible scheduling to fit your lifestyle
• Comprehensive onboarding and training
• Ongoing mentorship and team support
• Opportunities for career growth and advancement
• Performance‑based incentives and recognition
• Access to travel‑related discounts and exclusive benefits
• Positive, collaborative, and supportive team culture

Requirements

• Strong communication and relationship‑building abilities
• Exceptional customer service mindset
• Ability to prioritize tasks and manage multiple responsibilities
• Strong organizational and follow‑up skills
• Comfortable using online platforms and digital communication tools
• Self‑motivated with the ability to work independently
• Reliable internet access and basic computer proficiency
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other regions

Ideal Candidate

Individuals who excel in this role typically:

• Enjoy creating personalized experiences for clients
• Have strong interpersonal and active‑listening skills
• Demonstrate professionalism, reliability, and accountability
• Thrive in service‑oriented environments
• Adapt quickly to changing priorities and client expectations
• Have an interest in client relations, hospitality, luxury services, travel experiences, or concierge‑style support