High-Rise Security Director — Leadership & Client Care

United Protective Services, Inc.; Addison (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Job summary

United Protective Services, Inc. is seeking a Security Director to lead security operations for a new high-rise property starting November 1. The role requires strong leadership, customer-service focus, and the ability to manage a security team on-site.

Responsibilities include coordinating with property management, enforcing post orders, and maintaining professional security standards across shifts. The position offers a Monday–Friday schedule and a competitive hourly rate.

Qualifications

• Previous security supervisory or management experience.
• Strong leadership and personnel-management skills.
• Excellent written and verbal communication skills.
• A strong customer-service mindset and professional demeanor.
• Experience in a high-rise, commercial office, corporate, hospitality, or concierge environment preferred.

Responsibilities

• Provide daily leadership and supervision of the property's security team.
• Serve as the primary liaison between United Protective Services and property management.
• Establish a professional, customer-service-focused security presence throughout the high-rise property.
• Ensure officers understand and consistently follow all post orders, policies, procedures, and client expectations.
• Conduct regular inspections and audits of officer performance, patrols, reports, and assigned responsibilities.
• Coordinate shift coverage and communicate staffing concerns to United Protective Services management.
• Train, coach, and develop Security Officers to maintain consistent performance across all shifts.
• Promote teamwork and accountability between first, second, and third-shift personnel.
• Conduct and oversee interior and exterior security patrols.
• Monitor access control, visitor and vendor procedures, building activity, and other security-related operations.
• Review Daily Activity Reports, incident reports, and other security documentation for accuracy and professionalism.
• Respond to and assist with security incidents, emergencies, tenant concerns, and unusual situations.
• Maintain positive working relationships with tenants, vendors, contractors, local law enforcement, fire departments, and emergency personnel.
• Identify security or operational concerns and provide recommendations to property management and United Protective Services leadership.
• Ensure all company and client equipment is properly maintained and accounted for.
• Maintain a professional appearance and lead by example at all times.
• Perform additional duties as required by the client or United Protective Services management.

Skills

Security leadership

Team management

Customer service

Verbal communication

High-rise environment

Job description

United Protective Services, Inc. is seeking a Security Director to lead security operations for a new high-rise property starting November 1. The role requires strong leadership, customer-service focus, and the ability to manage a security team on-site.

Responsibilities include coordinating with property management, enforcing post orders, and maintaining professional security standards across shifts. The position offers a Monday–Friday schedule and a competitive hourly rate.