High-Rise Leasing Professional - West Edge

Hines; Los Angeles (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Hines is seeking a Leasing Professional to partner with the team on property marketing, advertising, and sales. You will guide resident satisfaction, secure renewals, and support lease processes at a fully on-site property in Los Angeles.

The role requires attention to occupancy targets and strong communication with prospective residents. Responsibilities include tours, screening, move-in processing, and collaboration on marketing plans to maintain occupancy and revenue.

Qualifications

• High school diploma or equivalent from an accredited institution.
• Prior experience in customer service or sales experience preferred.
• Basic to intermediate knowledge of Microsoft Office.
• Experience with property management software preferred; Entrada experience a plus.
• Excellent verbal and written communication skills.
• Work indoors ~95% of the time and outdoors ~5% of the time.

Responsibilities

• Conduct property tours to future residents and visitors.
• Process documentation such as credit screening, background checks, lease and move-in packages and lease signing.
• Inspect apartments prior to occupancy and ensure condition is excellent before move-in.
• Develop marketing plans to sustain occupancy and stay informed about the market.
• Use and create promotional items and technology to communicate with prospects and generate revenue.
• Ensure achievement of revenue and occupancy goals by directing marketing, advertising and sales activities.

Skills

Customer service

Sales experience

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Entrada PM software

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Leasing Professional with Hines, you will be responsible for partnering with the team pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:

• Conduct property tours to future residents and visitors

• Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing

• Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in

• Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market

• Use and create promotional items and technology to communicate with potential prospects and generate revenue

• Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy

• Assist with the lease renewal program and the communication process

• Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution

• Prior experience in customer service or sales experience preferred

• Basic to Intermediate knowledge of Microsoft Office

• Experience with property management software preferred; Entrada experience a plus

• Excellent verbal and written communication skills

• Work indoors approximately 95% of the time and outdoors approximately 5% of the time

• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings

• Ability to lift up to 25lbs

• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

• Transfer properties and work overtime as business needs deem appropriate

• Ability to work a flexible schedule including weekends and holidays

• This position is fully on-site and requires working from the assigned property five days per week

• Compensation: $22/hr - $27/hr + incentives/bonuses

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

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