High Rise Leasing Professional - Multifamily

Hines; San Francisco (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Hines is seeking a Leasing Professional in San Francisco to partner with the team on property marketing, advertising, and sales activities. You will ensure resident satisfaction, conduct tours, process leases, and drive occupancy and renewals.

The role requires strong communication, customer service, and sales experience, with flexibility to work weekends and holidays. On-site position with compensation ranging from $22.02 to $26.88 per hour.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or sales experience preferred.
• Basic to intermediate knowledge of Microsoft Office.
• Experience with property management software preferred; Entrada experience a plus.
• Excellent verbal and written communication skills.
• Ability to lift up to 25 lbs and work indoors ~95% of the time.

Responsibilities

• Conduct property tours for prospective residents.
• Process documentation including credit checks, leases and move-in packages.
• Inspect apartments prior to occupancy and ensure readiness.
• Develop marketing plans to sustain occupancy and monitor market trends.
• Use promotional tools to communicate with prospects and generate revenue.
• Direct marketing, advertising and sales activities to achieve revenue and occupancy goals.
• Assist with lease renewals and communicate renewal processes.
• Build relationships with prospective residents to close leases and renewals.

Skills

Customer service

Sales experience

Communication skills

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Entrada

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Leasing Professional with Hines, you will be responsible for partnering with the team pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:

• Conduct property tours to future residents and visitors

• Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing

• Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in

• Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market

• Use and create promotional items and technology to communicate with potential prospects and generate revenue

• Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy

• Assist with the lease renewal program and the communication process

• Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution

• Prior experience in customer service or sales experience preferred

• Basic to Intermediate knowledge of Microsoft Office

• Experience with property management software preferred; Entrada experience a plus

• Excellent verbal and written communication skills

• Work indoors approximately 95% of the time and outdoors approximately 5% of the time

• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings

• Ability to lift up to 25lbs

• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

• Transfer properties and work overtime as business needs deem appropriate

• Ability to work a flexible schedule including weekends and holidays

• Compensation: $22.02/hr - $26.88/hr

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.