High Rise - General Manager

FirstService Residential; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

FirstService Residential is seeking a General Manager–High Rise in Los Angeles to oversee association operations, ensure compliance with governing documents and regulations, and lead staff and vendors to deliver exceptional service. The role requires coordinating with the board, residents, and city agencies to maintain building systems and common areas.

The General Manager will manage budgets, prepare financial reports, and attend board meetings, while championing FirstService Global Service

Responsibilities

• Understand governing documents (CCRs, By-Laws, rules) and ensure compliance.
• Glean knowledge of FirstService systems (FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark).
• Recruit, hire, train, and supervise building staff; create staffing plans and budgets for Board approval.
• Promote FirstService Global Service Standards in coaching and performance reviews.
• Inspect building and common areas; coordinate timely repairs and maintenance.
• Ensure all fire, life, safety systems are operable; document evacuation procedures.
• Maintain operating procedures and preventive maintenance for key systems (Elevators, HVAC, Pumps, Boilers, Security).
• Respond to homeowner/resident requests for maintenance or approvals.
• Create an annual calendar of client meetings and events; sync with calendars.
• Work with Association legal counsel on litigation; provide updates to Board.
• Prepare and post board meeting agendas; assemble concise packets for Board decisions.
• Attend and participate in Board and committee meetings; prepare minutes.
• Approve and code vendor invoices; ensure compliance with contracts.
• Obtain detailed bids for major projects or contract changes.
• Monitor the financial position of the Association; present monthly financial reports.
• Lead Boards toward short-term and long-range plans; propose action plans.
• Prepare annual budget drafts with reserve disclosures and ensure timely distribution.

Job description

Description

Job Overview:

TheGeneral Manager–High Riseensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors, and membership, and hasoversight over all aspects of the operations of the building.This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the building and "owns" the activities of all vendors and staff deployed in the building.

Compensation:

$140K-$190K

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...), and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote FSR's Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc...)
• Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
• Prepare and post board meeting agendas.
• Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in Board and committee meetings and prepare minutes.
• Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts.
• Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
• Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
• Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board