Assistant General Manager

FirstService Residential; Lincoln (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

FirstService Residential in Lincoln, CA is seeking an Assistant General Manager to support the General Manager in achieving Board goals and ensuring efficient day-to-day operation of the community’s facilities.

You will lead community enhancement, maintenance, and daily operations, focusing on resident service, vendor management, and compliance with governing documents while reporting to the General Manager.

Responsibilities

• Ensure common areas, landscape and recreational facilities are maintained in excellent condition.
• Oversee inspections for repairs and improvements.
• Ensure subcontractors meet specifications and contracts.
• Identify opportunities to improve service delivery.
• Oversee Janitorial Team with GM to maintain amenities.
• Oversee Front Desk Staff with GM to provide superior resident service.
• Monitor vendor performance and adjust scope as needed.
• Collaborate with consultants/committees to balance aesthetics and costs.
• Post Board and Committee meeting notices as directed.
• Assist GM with document retention and meeting minutes in the portal.
• Prepare and deliver violation notices per policy and civil code.
• Manage resident requests (work orders, parking, storage waitlists).
• Manage Association calendar and events; coordinate move-ins/outs.
• Process checks and fees through the Association office.

Job description

Job Overview

The Assistant General Manager will be an active leader of the community’s vision and philosophies, and FirstService Residential’s commitment to client, staff, and community. The expectation for this individual is to support the General Manager to meet Board goals and objectives with respect to asset management. Additionally, to ensure effective and efficient day-to-day operation of the community’s facilities and operation. This position reports directly to the General Manager.

Compensation:

$75,000 - $85,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities

Community Enhancement & Maintenance

• Ensure common areas, landscape and recreational facilities are maintained in excellent condition.
• Provide oversight for regular and ongoing inspections of facilities for repairs, maintenance, and improvements.
• Ensure subcontractors’ adherence to specifications and that work is completed in accordance with Association contracts.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures.
• Oversee the Janitorial Team in conjunction with General Manager to ensure that all amenities and facilities are maintained at an optimal level
• Oversee Front Desk Staff in conjunction with the General Manager to see that they provide superior customer service to the residents; and that the facilities are maintained at an optimal level.
• Assist General Manager in monitoring vendor performance against contracted scope and propose bidding or scope adjustments in accordance with Board Policy.
• Collaborate with consultants and committees to maximize aesthetic appeal and minimize costs / risks.
• Prepare and deliver feedback to the General Manager with any concerns related to Association vendors.

Daily Operations

• Ensure that all associates provide superior customer service to the residents; and that the facilities are maintained at an optimal level.
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, state and federal obligations and governing documents.
• Post Board Meeting Notices and Committee Meeting notices at the guidance of the General Manager.
• Assist General Manager with document retention, including but not limited to uploading Meeting Minutes into the resident portal.
• Preparing and delivering violation notices in accordance with the Association’s hearing and fine policy & civil code.
• Manage resident requests by ensuring timely conclusion & follow-up. Requests include but are not limited to, work orders, parking and storage waitlists, architectural modification application process.
• Manage Association calendar, including but not limited to, events, elevators reservations, move-ins/move-outs, water shut-offs as well as ensure the appropriate Association staff is notified of activity as it relates to their job responsibilities.
• Submit checks received to Association office for processing and/or submit the appropriate paperwork to the appropriate departments for Association fee processing or reversal.

Leadership & Strategy

• Proactively identifies areas of improvement and