High-Impact Verifications Outreach Specialist

Checkr; Tennessee; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Learning & development allowance

Medical, dental, and vision coverage

Fertility/adoption support

Flexible PTO

Wellness stipend

Commuter lunch stipend

Job summary

Checkr is hiring an Operations Outreach Specialist in Nashville, TN, to lead end-to-end manual employment and income verifications. The role emphasizes fast, accurate data delivery and high-volume outreach to HR and payroll contacts, while ensuring compliance and data security.

You will engage with employers and payroll providers to obtain verification data, manage multiple priorities, and uphold SLAs. This in-office role offers growth, benefits, and opportunities within a fast-growing platform.

Qualifications

• 1+ year in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred.
• Exceptional verbal and written communication skills, with the ability to persuade and solve problems via phone and email.
• Strong time management and organizational skills to juggle multiple priorities in a fast-paced environment.
• Self-starter mindset with a drive to hit productivity and fulfillment goals.
• Ownership over customer and revenue-impacting work, with commitment to data security and compliance.

Responsibilities

• Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery.
• Make outbound calls and written communications to HR and payroll contacts to gather required information promptly.
• Conduct discovery and validation to identify accurate employer contacts, ensuring data integrity and preventing fraudulent verifications.
• Manage a high volume of outreach activity daily with new claims and follow-ups while maintaining top-tier accuracy and documentation.
• Navigate internal systems to complete and submit verifications within defined SLAs.
• Collaborate cross-functionally with Customer Support, Quality, and other teams to resolve complex issues and improve processes.

Skills

Outreach experience

Phone outreach

Communication

Time management

Job description

Checkr is hiring an Operations Outreach Specialist in Nashville, TN, to lead end-to-end manual employment and income verifications. The role emphasizes fast, accurate data delivery and high-volume outreach to HR and payroll contacts, while ensuring compliance and data security.

You will engage with employers and payroll providers to obtain verification data, manage multiple priorities, and uphold SLAs. This in-office role offers growth, benefits, and opportunities within a fast-growing platform.