Hi‑Five Guest Experience Associate – Part Time

UDF; Amelia (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

United Dairy Farmers is seeking a Guest Services Associate in United States, Ohio. This part-time role (25 hours or less per week) supports the Hi Five Guest Experience, from greeting guests to ensuring high service standards across dip-side items and store operations.

You will manage POS transactions, gas console operations, and maintain clean, well-stocked shelves while following company policies and safety guidelines.

Qualifications

• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.

Responsibilities

• Overall Guest Services: Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: Preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: Keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: Maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: Accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management

Skills

Customer service

Cash handling

English literacy

Tools

POS system

Gas console

Job description

United Dairy Farmers is seeking a Guest Services Associate in United States, Ohio. This part-time role (25 hours or less per week) supports the Hi Five Guest Experience, from greeting guests to ensuring high service standards across dip-side items and store operations.

You will manage POS transactions, gas console operations, and maintain clean, well-stocked shelves while following company policies and safety guidelines.