HHUNY Care Manager

FLACRA; City of Rochester (NY); On-site; USD 24,796 - 26,863; Full time

Job summary

FLACRA in Rochester, NY, is seeking an experienced Care Manager responsible for comprehensive care management for individuals with chronic health and behavioral conditions. The role includes coordinating medical, behavioral health, and social services to ensure individuals receive adequate support.

The ideal candidate will have strong communication skills, an Associate’s Degree in Health or Human Services, and the ability to multitask in a fast-paced environment. The position offers full-time employment with a salary range of $18.00 - $19.50 hourly.

Qualifications

• Valid NYS Driver’s License.
• At least one year of experience in recovery supports.
• Experience in a behavioral health care setting.

Responsibilities

• Conduct assessments and engagement activities.
• Develop and manage client-centered care plans.
• Collaborate with service providers for care coordination.
• Connect individuals with necessary community resources.
• Utilize communication strategies for care coordination.
• Monitor quality outcomes focusing on clinical indicators.
• Participate in on-call rotation as assigned.

Skills

Effective communication

Knowledge of behavioral health services

Multitasking skills

Crisis intervention

Typing proficiency

Microsoft Office skills

Familiarity with EHR

Education

Associate’s Degree in Health or Human Services

Bachelor’s Degree or higher in Health or Human Services

Job description

Job Details
Level: Experienced
Job Location: Rochester, NY 14604
Position Type: Full Time
Education Level: 2 Year Degree
Salary Range: $18.00 - $19.50 Hourly
Job Shift: Day
Job Category: Health Care / Counseling

Job Summary

The Care Manager is responsible for providing comprehensive care management and coordination for individuals with co-occurring chronic health and behavioral health conditions. This role involves integrating medical, behavioral health, and social services to ensure individuals receive the necessary care and support. Candidates must have their own reliable vehicle for this position.

Key Responsibilities

• Care Management: Conduct comprehensive assessments, outreach, and engagement activities while linking and coordinating services using evidence-based practices.
• Care Planning: Develop and manage client-centered care plans to integrate chemical dependency, mental health, and medical services.
• Coordination of Care: Collaborate with Finger Lakes Community Health Providers, FLACRA clinic providers, and other identified service providers for ongoing care coordination.
• Assessment & Linkages: Evaluate psychosocial supports and connect individuals with housing, employment, transportation, medical, dental, mental health care, and community resources.
• Communication: Utilize effective communication strategies to coordinate care among peers, medical staff, addiction and mental health providers, and community agencies using electronic devices, Telehealth, and other interactive technologies.
• Outcomes Monitoring: Measure, monitor, and improve quality outcomes, focusing on clinical indicators, patient satisfaction, and adherence to care plans.
• On-Call Duties: Participate in on-call rotation for nights and weekends as assigned.

Skills & Experience

• Strong ability to communicate effectively and work cooperatively with culturally diverse individuals, staff, and community service providers.
• Knowledge of local behavioral health services and substance abuse agencies.
• Ability to multitask in a fast-paced environment, with strong problem-solving, time management, and organizational skills.
• Ability to remain calm in a crisis while providing crisis intervention services.
• Proficient in typing (minimum 30 WPM).
• Proficient in Internet navigation, Microsoft Office, Outlook, Word, and Excel.
• Familiarity with the use of electronic health records (EHR).

Must-Have Qualifications & Skills

• Associate’s Degree in Health or Human Services.
• Valid NYS Driver’s License.
• At least one year of experience working with recovery supports, community resources, housing, employment, and other professional and non-professional services.
• Experience in a behavioral health care setting.
• Excellent written and verbal communication skills.
• Ability to multitask and demonstrate composure in challenging situations.

Nice-to-Have Qualifications

• Bachelor’s Degree or higher in Health or Human Services.
• 2+ years of experience in Behavioral Health.
• Experience in Crisis Management.