HHSM Patient Access Representative, PRN Pool

Vail Health Behavioral Health; Colorado; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

16% PRN Differential

Wellbeing reimbursement funds

403(b) contribution eligibility

Job summary

Vail Health is seeking a Patient Access Representative for PRN/Pool shifts in Frisco, CO. The role involves patient registration, admissions, insurance-related tasks, and front desk support in a fast-paced environment.

The position offers a PRN pool arrangement with a 16% differential. Candidates must have customer service and clerical experience, with strong English language skills and the ability to handle inquiries professionally.

Qualifications

• Customer service and clerical experience.
• Must have working knowledge of the English language (reading, writing, speaking).

Responsibilities

• Register patients and handle admission-related tasks, collect required paperwork and co-payments.
• Answer phones and coordinate patient information and requests.
• Perform ongoing documentation audits and ensure compliance with payor requirements.
• Schedule procedures when applicable and provide patient education on pre/post-exam needs.
• Maintain organized patient files and front desk inventory.
• Respond to inquiries and forward to appropriate staff as needed.

Skills

Customer service

Clerical duties

English proficiency

Job description

Explore job opportunities at Vail Health

7107 HHSRC-Frisco

HHSM Patient Access Representative, PRN Pool

Schedule

Schedule PRN / Pool Shift Days

Details

Company Howard Head Sports Medicine Location Frisco, CO Category Administrative/Clerical Clinical No Close Date November 27, 2026

Pay

Hourly $20.67 – $24.25 USD

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here .

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

This position is PRN/Pool or as needed. Hours and shifts are not guaranteed. Eligible for 16% PRN Differential.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

License(s) & Certification(s):

• N/A

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility.

#HHSM

Pay is based upon relevant education and experience per hour.