HHSM Patient Access Representative, PRN Pool

Vail Health Inc; Basalt (CO); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a leading healthcare provider as a Patient Access Representative in a dynamic PRN role. This position plays a crucial part in ensuring seamless patient registration and admissions, delivering exceptional customer service while managing essential administrative tasks. You will engage with patients directly, addressing their needs and facilitating access to care in a supportive environment. With competitive wages and a range of benefits including tuition assistance and paid time off, this opportunity offers a fulfilling career path in a state-of-the-art healthcare setting. Embrace the chance to make a difference in the lives of patients while growing your skills and experience.

Benefits

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Tuition Assistance

Student Loan Repayment

Specialty Certification Reimbursement

403(b) Retirement plan with matching

Up to $1,000 annual wellbeing reimbursement

Recreation discounts

Qualifications

• Experience in customer service and clerical roles is essential.
• Must be able to obtain necessary computer skills within 90 days.

Responsibilities

• Responsible for patient registration and admissions, ensuring accurate information collection.
• Communicates effectively with patients and resolves non-clinical inquiries.

Skills

Customer service

Clerical skills

Communication

Document management

Education

High school diploma or equivalent

Tools

Computer skills

EMR systems

Job description

• Shifts: Days
• Scheduled Weekly Hours: PRN
• Company: Howard Head Sports Medicine
• Location: 200 Robinson Street Basalt
• Office: Basalt
• Department: HHB
• Salary Range: $20.67 - $24.25
• Estimated Application Close Date (actual date may be sooner): 02-28-2025

HHSM Patient Access Representative, PRN Pool

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patients to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to the responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs ongoing documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forwards queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follows the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity and communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
• Role Models the Principles of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint Commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

What you will need:

Experience:

• Customer service and clerical experience.

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

Application Close Date: Application will be accepted on an ongoing basis.

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.