HHSM Patient Access Representative, PRN Pool

Vail Health; Basalt (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading healthcare provider in a role that emphasizes patient access and customer service. As a Patient Access Representative, you'll be at the forefront of patient interactions, ensuring smooth registration and admissions processes. This position involves collecting essential information, verifying insurance, and providing administrative support in a dynamic environment. With a commitment to exceptional care and a supportive team, this role offers an opportunity to make a real difference in patients' lives while enjoying competitive wages and comprehensive benefits. If you are passionate about healthcare and customer service, this position is perfect for you.

Benefits

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Medical benefits

Dental benefits

Vision benefits

Tuition Assistance

403(b) Retirement plan with immediate matching

Up to $1,000 annual wellbeing reimbursement

Qualifications

• Customer service and clerical experience required.
• Ability to obtain necessary computer skills within 90 days.

Responsibilities

• Responsible for patient registration, admissions, and information collection.
• Communicates effectively with patients and resolves non-clinical questions.

Skills

Customer service

Clerical skills

Communication

Documentation auditing

Education

N/A

Tools

EMR systems

Computer skills

Job description

HHSM Patient Access Representative, PRN Pool

6 days ago Be among the first 25 applicants

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health.

About The Opportunity

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What You Will Do

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patients to assist in access to care by answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forwards queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost-effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follows the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity and communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
• Role Models the Principles of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

Experience

What you will need:

• Customer service and clerical experience.

License(s)

• N/A

Certification(s)

• N/A

Computer / Typing

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.
Education

• N/A

Application Close Date: Application will be accepted on an ongoing basis.

Benefits At Vail Health (Full And Part Time) Include

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits:
  • Medical
  • Dental
  • Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.
Hourly Pay$20.67—$24.25 USD
Seniority levelNot Applicable
Employment typeFull-time
Job functionHealth Care Provider
IndustriesHospitals and Health Care