HHSM - Patient Access Representative

Vail Health Hospital; Breckenridge (CO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Tuition Assistance

Paid Time Off

Job summary

Vail Health Hospital in Colorado is seeking a patient access specialist to support registration, admissions, and related tasks in a fast-paced hospital setting.

You will verify insurance, collect co-payments, schedule appointments, answer phones, and maintain accurate records while delivering exceptional customer service to patients and families.

Qualifications

• Customer service and clerical experience required.

Responsibilities

• Registers patients and performs registration-related tasks, including obtaining consents and collecting financial paperwork.
• Answers phones and handles inquiries in a timely, customer-focused manner.
• Resolves non-clinical questions and provides excellent service in person or by phone.
• Performs documentation audits for medical necessity and payor requirements using EMR systems.
• Schedules procedures and educates patients on pre/post-exam requirements where applicable.
• Manages and organizes patient records and incoming correspondence.
• Monitors front desk supplies and participates in staff meetings.
• Ensures CMS requirements for coverage/eligibility information are communicated to patients.

Skills

Customer service

Clerical

Job description

About the Opportunity

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Responsible for patient registration, admissions, and associated tasks including information collection and validation, and requisitioning of orders and services. Insurance-related tasks include verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

Full Time working 4x10 hour shifts per week.

What You Will Do

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs ongoing documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forwards queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follows the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity and communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
• Role models the Principles of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTALA and Joint Commission requirements, providing required associated literature to patients.
• Performs other duties as assigned at the department and organizational level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What You Will Need

Experience

• Customer service and clerical experience

License(s) & Certification(s)

• N/A

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A

Benefits at Vail Health Include

• Competitive Wages & Family Benefits
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Comprehensive Health Benefits
  • Medical
  • Dental
  • Vision
• Educational Programs
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay: $20.67—$24.37 USD