HHA Coordinator- CHHA

Personal Touch Home Aides of New York; New York (NY); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Life insurance

Professional growth

Employee Assistance Program

Perks program

Job summary

Personal Touch Home Aides of New York is seeking an HHA Coordinator- CHHA in Brooklyn, NY. This full-time, in-person role requires prior HHAeXchange experience and knowledge of EVV, Medicaid compliance, and scheduling within a home care setting.

You will manage caregiver records, monitor scheduling, assist onboarding, and collaborate with billing and operations to ensure accurate data and smooth service delivery.

Qualifications

• 1–3 years in home care operations or EVV scheduling.
• Experience with HHAeXchange preferred.
• Strong Medicaid compliance knowledge.
• Proficient in Microsoft Excel.

Responsibilities

• Maintain caregiver records and schedules in HHAeXchange.
• Monitor EVV and billing exceptions.
• Assist with onboarding and credential tracking.
• Prepare compliance and performance reports.
• Coordinate with departments and payers.

Skills

Home care experience

EVV knowledge

Medicaid knowledge

Excel

Communication

Organization

Multitasking

Problem-solving

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

HHAeXchange

Job description

HHA Coordinator- CHHA

Brooklyn, NY

This a full time,in-personposition based out of Brooklyn, NY.

MUST have HHAeXchange experience.

Pay:$23.00 per hour-$26.00 per hour

About Us

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary

The HHA Exchange Coordinator is responsible for managing caregiver records and schedules within the HHAeXchange platform, ensuring compliance with regulatory requirements, supporting EVV (Electronic Visit Verification) processes, and serving as a liaison between caregivers, coordinators, payers, and internal departments. This position plays a key role in maintaining accurate data, resolving system issues, and supporting efficient service delivery.

Job Responsibilities

HHAeXchange System Management

• Maintain accurate caregiver, patient, and authorization records in HHAeXchange.

• Monitor and resolve scheduling, visit verification, and billing exceptions.

• Process caregiver onboarding and profile updates within the system.

• Ensure authorizations, service codes, and payer information are entered correctly.

Electronic Visit Verification (EVV)

• Monitor EVV compliance and address missing or incomplete visit records.

• Investigate and resolve visit exceptions, missed punches, and documentation discrepancies.

• Work with caregivers and coordinators to correct attendance and visit verification issues.

• Generate and review EVV compliance reports.

Scheduling Support

• Assist with caregiver scheduling and shift coverage as needed.

• Verify service hours against authorizations and approved care plans.

• Coordinate schedule adjustments and communicate changes to stakeholders.

Compliance & Quality Assurance

• Ensure documentation meets payer, Medicaid, and agency requirements.

• Conduct routine audits of caregiver and patient records.

• Track expiring credentials, licenses, and mandatory training requirements.

• Support internal and external audits.

Reporting & Communication

• Prepare operational, compliance, and performance reports.

• Serve as a point of contact for caregivers regarding HHAeXchange-related questions.

• Collaborate with Intake, Billing, Payroll, Clinical, and Operations teams to resolve issues.

• Communicate effectively with managed care organizations (MCOs) and payer representatives.

Qualifications

• High school diploma required; Associate's or Bachelor's degree preferred.

• 1-3 years of home care, healthcare operations, scheduling, or EVV experience.

• Experience working with HHAeXchange preferred.

• Strong knowledge of Medicaid and home care compliance requirements.

• Proficiency in Microsoft Office Suite, particularly Excel.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Attention to detail
• Data accuracy and integrity
• Customer service orientation
• Time management
• Problem-solving and critical thinking
• Team collaboration
• Compliance awareness

Working Conditions

• This position typically operates in an office environment.

• Prolonged periods of sitting and computer work.

• Ability to communicate effectively by phone, email, and virtual platforms.

Job Type

Full-time

Pay

$23.00 per hour-$26.00 per hour