HH Plus Care Coordinator

CHOICE of NY; City of New Rochelle (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

CHOICE of NY is seeking an Intensive Case Manager to join a multidisciplinary unit in New Rochelle, NY. This role involves advocating and coordinating care for members with complex behavioral health needs, ensuring they receive personalized services to improve their recovery and well-being.

The ideal candidate will have a relevant bachelor’s degree and at least two years of experience in direct service. A valid Driver License is also required.

Qualifications

• A bachelor’s degree in a relevant field or specific licensure.
• Two years of experience with Serious Mental Illness or related fields.
• Current valid and unrestricted Driver License.

Responsibilities

• Provide timely outreach to new referrals.
• Engage members into the program with compelling rationale.
• Complete needs assessment to determine appropriate services.

Skills

Direct services to people with Serious Mental Illness

Behavioral health diagnoses

Care coordination

Motivational counseling

Education

Bachelor's degree in relevant field

Registered Nurse licensure

Master's degree in relevant field

Job description

The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. They function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions.

The role of the Intensive Care Manager includes, but is not limited to the following tasks:

Position Responsibilities

• Providing a timely outreach to new referrals
• Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs.
• Completing members needs assessment to determine appropriate services and inform the care plan.
• Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment.
• Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision.
• Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases.
• Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues.
• Providing motivational counseling and encourage self‑advocacy to help sustain members' commitment to their care plans and treatment adherence.
• Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach.
• Sending outreach letters to members who are not telephonically accessible or who do not respond to multiple telephonic outreach attempts.
• Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs.
• Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system.
• Provide case closure/discharge at the time of completion.
• Follow all workflows meeting regulatory and accreditation requirements.
• Maintain a consistent caseload within parameters as defined by clinical leadership. Communicate as needed with clinical supervisor to address caseload balancing.

Position Requirements

• Education: 1. A bachelor’s degree in one of the fields listed below; or 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
• Qualifying education: includes degrees featuring a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation or recreation therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or another human services field.
• Experience: Two years of experience: 1. In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or 2. In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing, and financial services). A master’s degree in one of the listed education fields may be substituted for one year of Experience.
• Licenses: Current valid and unrestricted Driver License.