Hematologist/Oncologist Opportunity

LiveWell Homecare Agency, LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

LiveWell Homecare Agency, LLC in Phoenix, AZ is seeking a Customer Service Representative to deliver exceptional client support, address inquiries, resolve issues promptly, and ensure every interaction reinforces trust and satisfaction for our patients and families.

You will respond to inquiries by phone, email, or chat; maintain accurate CRM records; collaborate with team members to improve service quality; and follow up to confirm issues are resolved to a high standard.

Qualifications

• Strong verbal and written communication abilities.
• Excellent problem-solving skills with attention to detail.
• Calm, patient, and professional in challenging interactions.
• Proficient with computers and CRM systems.
• Customer-focused mindset with proactive service approach.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Identify customer needs and offer suitable solutions or guidance.
• Maintain accurate records of interactions and transactions in the CRM system.
• Collaborate with team members to improve service quality and processes.
• Follow up with customers to ensure issues are resolved satisfactorily.

Skills

Communication

Problem solving

Patience

CRM tools

Customer focus

Tools

CRM software

Job description

The Customer Service Representative role involves providing exceptional support to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Identify customer needs and offer appropriate solutions or guidance.
• Maintain accurate records of interactions and transactions in the CRM system.
• Collaborate with team members to improve service quality and processes.
• Follow up with customers to ensure issues are resolved satisfactorily.

Qualifications & Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging situations with patience and professionalism.
• Proficiency in computer applications and CRM tools.
• Customer-focused mindset with a proactive approach to service delivery.