Helper A

Mac Properties; Chicago (IL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Generous rental discounts

Health, dental & vision insurance

Paid time off

Training & education reimbursement

Job summary

Fernwood Property Management is seeking a Helper A to join our maintenance team in the Chicago area. The role focuses on diagnosing and repairing routine maintenance requests to maintain high resident satisfaction and property condition.

The Helper A performs electrical/plumbing repairs, appliance service, HVAC work, and carpentry tasks while ensuring safety and compliance with regulations. Union training and on-call responsibilities are required.

Qualifications

• Customer service mindset and professionalism.
• At least 1 year of property maintenance experience.
• High school diploma or GED.
• Ability to read and use basic maintenance manuals and safety guidelines.

Responsibilities

• Diagnose and perform routine maintenance/repairs on apartments.
• Repair electrical and plumbing fixtures; rodding sewer lines.
• Repair appliances (microwave, dishwasher, stove, refrigerator).
• Work on HVAC domestic water systems; basic certifications may be required.
• Finish carpentry and hardware installation;おcomplete service requests on time.
• Organize and prioritize service requests and tasks.
• Make ready vacant apartments for rent promptly.
• Follow all safety policies and comply with laws including Fair Housing.
• Respond to on-call emergencies; overtime may be required.

Skills

Customer service mindset

Property maintenance experience

Safety compliance

Basic arithmetic

Education

High school diploma or GED

Job description

Description

Position at Fernwood Property Management

Fernwood Property Management is looking to hire a Helper A to join our team and contribute to providing the highest possible quality of service and an exemplary living experience for our residents.

Description

Fernwood Property Management is looking to hire a Helper A to join our team and contribute to providing the highest possible quality of service and an exemplary living experience for our residents.

The Helper A is attentive to company goals relative to resident satisfaction and is responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition of the community according to operating and safety standards and to ensure the service requests and repairs are made in a timely manner.

This role is a union position. Helper A level union training is required for the role.

Duties And Responsibilities

• Diagnose and perform minor and routine maintenance/repair involving apartment turnover on a daily basis
• Electrical and plumbing repair including rodding sewer lines
• Appliance repair (microwave, dishwasher, stove and refrigerator)
• HVAC Domestic water systems (proper certification may be required for some repairs)
• Finish carpentry and hardware installationComplete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a timely manner.
• Assist with organizing and prioritizing service requests and general maintenance tasks.
• Ensure vacant apartment homes are rent-ready in a timely manner. Perform make ready work as required
• Apply all applicable company policies and procedures such as, but not limited to company operating and safety standards. Promote safe work practices among on-site staff.
• Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations.
• Respond timely to all On-Call emergency requests. Weekend and after hours overtime required.
• General cleaning expected during the vacant apartment make ready process for move-in
• Performs other related duties and assignments as required.

Qualifications

• Customer Service Minded People Person. The best part of serving others is creating experiences for them that go beyond the expected. Positive attitude, strong work ethic, high standards of professionalism and self-motivation required.
• At least 1 year of experience in property maintenance performing the duties associated with a Helper A
• High school diploma or equivalent (GED) required
• Ability to identify and properly use cleaning and chemical supplies
• Ability to frequently stand, walk, stoop, kneel, crouch or crawl, and climb (stairs, ladders, etc.)
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Door handle/lock assembly repair a plus
• Carpentry Skills (kitchen counter replacement, bath vanity top replacement, kitchen floor installation and kitchen cabinet repairs)

Benefits And Perks

• Generous Rental Discounts
• Robust Benefits package including Medical, Dental & Vision Insurance
• Paid Time-Off
• Training Opportunities and Education Reimbursement

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

About Mac: We believe that the quality of one's life is directly related to the quality of one's home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes- for our residents, our communities, and our colleagues.