Helpdesk Technician: Hardware, Software & Network Support

Applitrack; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

Applitrack is seeking an IT Helpdesk Specialist to provide day-to-day support for computer users, diagnose issues, upgrade hardware and software, and maintain equipment inventory. The role involves direct user interaction, problem solving, and occasional on-site repairs across classrooms and offices.

The ideal candidate should have strong hardware and software knowledge, experience with LAN/WAN environments, and the ability to explain technical concepts to non-technical users.

Qualifications

• Bachelor's degree in computer science or related field.
• Associate's degree + 2 years LAN admin/maintenance experience also acceptable.
• Associate's degree with two years of relevant work.
• High school diploma with 3+ years of related experience accepted.

Responsibilities

• Responds to helpdesk requests from users with computer or peripheral issues.
• Installs and tests computer hardware, software and cabling.
• Configures equipment using wiring diagrams and testing tools.
• Identifies software vs hardware problems and documents issues.
• Maintains inventory of computer hardware and repair records.
• Provides phone support and on-site assistance as needed.
• Operates and monitors computer peripherals and systems.
• Assists in planning and installing new equipment and printers.

Skills

LAN/WAN admin

Hardware maintenance

Troubleshooting

PC hardware

Education

Bachelor's degree in Computer Science

Associate's degree in Computer Repair

Associate's degree + 2 years LAN admin experience

High school diploma + 3 years related experience

Job description

Applitrack is seeking an IT Helpdesk Specialist to provide day-to-day support for computer users, diagnose issues, upgrade hardware and software, and maintain equipment inventory. The role involves direct user interaction, problem solving, and occasional on-site repairs across classrooms and offices.

The ideal candidate should have strong hardware and software knowledge, experience with LAN/WAN environments, and the ability to explain technical concepts to non-technical users.