HelpDesk Technician

MarketStar; Ogden (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

MarketStar is seeking a Help Desk Technician to provide exceptional technical support for their employees and clients. In this entry-level role, you will assist with troubleshooting tech issues and enhancing user experiences, all while contributing to a dynamic team environment in Ogden, UT. Join a company known for its community focus and career development opportunities, where you can grow your expertise in Information Technology.

Benefits

Structured learning and career development programs

Mental health program

Generous Paid Time Off

Paid medical leave

Education reimbursement

401k match

Qualifications

• Currently pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+.
• Foundational knowledge of Windows, Mac, and Chrome OS.
• Familiarity with Active Directory and backup solutions is a plus.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Provide support for hardware, software, and network issues.
• Log and manage incidents using the ticketing system.

Skills

Analytical skills

Problem-solving skills

Customer service

Technical documentation

Attention to detail

Education

CompTIA A+

Network+

Security+

Foundational knowledge of IT

Job description

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About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About The Help Desk Technician

MarketStar is seeking a highly motivated and customer-focused Help Desk Technician – Level 1 to join our Tech Services team. This role is critical in delivering exceptional technical support to our employees and clients across our global offices. The ideal candidate will demonstrate a passion for technology, a commitment to continuous learning, and above all, a dedication to providing outstanding customer service in every interaction.

Location: Ogden, UT

What will you do?

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.
• Provide prompt, courteous, and effective support for hardware, software, and network-related issues.
• Accurately log, track, and manage incidents and service requests using the Tech Services ticketing system.
• Troubleshoot and resolve issues related to Windows, Mac, and Chrome operating systems, Microsoft Office Suite, and basic networking.
• Perform hardware diagnostics, repairs, and upgrades, including imaging and deploying new devices.
• Assist with user account management, including password resets and Active Directory updates.
• Maintain and track IT inventory, ensuring accurate asset management.
• Support onboarding and offboarding processes by preparing and recovering computer equipment.
• Escalate unresolved issues to appropriate IT and other support team members while maintaining ownership of the user experience.
• Contribute to documentation of support procedures and knowledge base articles.
• Perform other duties as assigned by Tech Services leadership.
  
  

What will you need to succeed?

• Currently pursuing or holding IT certifications such as CompTIA A+, Network+, or Security+ (preferred).
• Foundational knowledge of Windows, Mac, Chrome OS, Microsoft Office 365, and basic networking concepts (TCP/IP, LAN/WAN, wireless).
• Familiarity with Active Directory, file servers, and backup solutions is a plus.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent verbal and written communication skills, including technical documentation.
• Demonstrated ability to deliver high-quality customer service with professionalism and empathy.
• Self-starter with the ability to manage time effectively and follow through on tasks.
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to sit and work at a computer for extended periods
  
  

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision
  
  

The pay range for this position is between $16.00 and $18.00 and is paid hourly. This pay structure may include a variable bonus component. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [e-mail] for assistance.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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