Helpdesk Technician

EverWatch; Maryland; On-site; USD 76,000 - 105,000; Full time

Job summary

EverWatch in Annapolis Junction, MD is seeking a System Administrator/Helpdesk Technician to support mission-critical IT infrastructure for the Intelligence Community. You will deploy and maintain cybersecurity solutions, monitor performance, and resolve issues to keep systems available.

You will work closely with teams, translate metrics into actionable information, and help develop new methods while serving in a TS/SCI cleared environment.

Qualifications

• Experience providing support for implementation, troubleshooting and maintenance of IT systems.
• Experience configuring UNIX and Windows operating systems and related software.
• Experience managing IT system infrastructure and related processes.
• Experience providing Tier 1 and Tier 2 help desk support and escalation.
• Ability to work shift work.
• TS/SCI clearance with polygraph.
• Bachelor's degree in a technical field with 10+ years of experience, or 15+ years of experience in lieu of a degree.

Responsibilities

• Implement and maintain a system to deploy cybersecurity solutions across the intelligence community.
• Ensure the current infrastructure is functional and available; monitor performance and resolve issues.
• Translate metrics into actionable information for stakeholders and communicate their meaning.
• Collaborate to develop new methodologies and share techniques to improve mission capabilities.

Skills

System Administration

IT Support

UNIX

Windows

Troubleshooting

Shift Work

Clearance TS/SCI

Education

Bachelor's degree in a technical discipline

Job description

Overview
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.

Job Title
Helpdesk Technician
Overview
EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country’s most critical missions. We are a full-service government solutions company. Harnessing the most advanced technology and solutions, we strengthen defenses and control environments to preserve continuity and ensure mission success.
EverWatch employees are focused on tackling the most difficult challenges of the US Government. We offer the best salaries and benefits packages in our industry - to identify and retain the top talent in support of our critical mission objectives.
Commitment To Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Responsibilities
Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the Intelligence Community? We’re looking for a system administrator who can implement and maintain a system to help us deploy cyber security solutions across the intelligence community.
As a system administrator on our team, you’ll ensure the current infrastructure is functional and available. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning.
This is an opportunity to gain experience in mission critical networks. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve our nation's security.
Qualifications
You Have:

• Experience providing support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
• Experience configuring and managing UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Experience managing IT system infrastructure and any processes related to these systems
• Experience providing support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Experience providing support for the escalation and communication of status to agency management and internal customers
• Ability to provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Ability to work shift work
• TS/SCI clearance with a polygraph
• Bachelor\'s degree in a technical discipline and 10+ years of experience with systems administration, or 15+ years of experience with systems administration in lieu of a degree

Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.
Compensation at EverWatch is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55.38 to $75.97 per hour. The estimate displayed represents the typical compensation range for this position and is just one component of EverWatch’s total compensation package for employees.
Clearance Level
TS/SCI FSP
Job Locations
US-MD-Annapolis Junction
Skills
UNIX, Windows