HELPDESK SUPPORT

HR Recruiting Service; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

A staffing service company located in New York is seeking a highly experienced individual for Global helpdesk operations. This role includes technical support for company systems and direct assistance to the CEO. The ideal candidate should possess over 12 years of experience in helpdesk support and strong problem-solving abilities. A Bachelor's degree and hands-on experience with Windows servers and various corporate applications are required. The company values interpersonal skills and a high level of confidentiality.

Qualifications

• 12+ years in Global helpdesk support capacity.
• Experience supporting executive-level operations.
• Hands-on with Windows servers and corporate applications.

Responsibilities

• Manage Global helpdesk operations and support CEO.
• Provide technical support for company systems.
• Oversee IT projects and performance monitoring.

Skills

Global helpdesk support

Windows server support

Technical problem solving

Education

Bachelor's Degree

Tools

Symantec Endpoint Protection

Exchange 2010

Tandberg

HP servers

Avaya phone system

Job description

HR Recruiting Service is a national staffing company specializing in permanent full time placements and contract hires.

Job Description

A unique opportunity for an outstanding candidate to contribute to a mission-based organization whose purpose is to help people around the world do the right thing. Engaging potential candidates is not a transactional requirement but entails painting a long‑term vision of values‑based decision making which, in turn, defines sustainable cultures.

This position is responsible for day‑to‑day Global helpdesk operations, server support, projects and support for all corporate IT systems. The position will also provide support to CEO directly.

This position will provide telephone/hands‑on technical software and hardware support for our company desktop, laptop and server computer systems. The position will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software for all windows systems at all locations. This individual participates in technical research and development to enable continuing innovation within the IT infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling Colleagues and Partners.

The candidate will also be responsible for managing and completing the assigned Global IT projects.

Requirements

• 12+ years of experience in highly demanding Global helpdesk support position
• 5+ years of experience supporting CEO and highly time‑sensitive operations
• 5‑8 years of hands‑on experience with Windows servers, on Exchange 2010, DAG, CAS Array, spam/virus filtering, tracking email system logs, ActiveSync, backup/restore & mail flow
• Solid hands‑on experience of Group policy, Window Automation, WSUS, Windows 7, Apple Mac, Office, Outlook and corporate business applications
• Solid hands‑on experience managing complex and time‑sensitive Video, Audio and Web Conferencing, which consist of tools from Tandberg, Polycom, Cisco MCU, Blue Jeans – MCU, Creston devices, Global Crossing & WebEx
• Hands‑on experience on HP servers, networking, wireless, Avaya phone system, Security access control, hardware and software troubleshooting
• Hands‑on experience building and troubleshooting Laptops, desktops, Mac, mobiles & tablets
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes; reviewing system and application logs; and verifying completion of scheduled backup jobs using Symantec backup.
• Maintain and document operational, configuration, or other procedures.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Ability to work on Symantec Endpoint Protection, Mimecast, Postini, MailMarshal, SME.
• Keenly focused on the highest levels of service and customer satisfaction.
• Excellent fundamental problem solving and analytical skills.
• Candidate will be required to maintain a high level of confidentiality.
• Excellent oral and written communication skills.
• Bachelor's Degree.
• Mac experience preferred.
• MCSE certification preferred.

This person needs to be a highly self‑motivated person who can manage their own time working. In addition to being a self‑starter, this person needs to work well in a team knowing when to provide help and when to ask for help. Maintain a professional and courteous attitude at all times towards colleagues, internal and external customers, live up to LRN’s core values and be an exemplar of LRN’s Leadership Framework. Maintain effective working relationships to ensure institution‑wide teamwork.

Qualifications

5+ years of experience supporting CEO and highly time‑sensitive operations.

Additional Information

All your information will be kept confidential according to EEO guidelines.