Helpdesk Specialist I (FT), CF4E40142OCT

College of DuPage; Glen Ellyn (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Tuition discounts for employees and/or

Medical, dental, vision benefits

Retirement benefits

Job summary

College of DuPage is seeking a Helpdesk Specialist I to support end users on campus. The role involves advising on software usage, training students and staff, and assisting in computer, peripheral, and LAN deployments. You will contribute to project efforts, maintain training materials, and evaluate vendor options.

The position is onsite, requires basic Windows and Mac OS expertise, and offers a robust benefits package. A strong communicator with a user-focused mindset will excel in this role.

Qualifications

• AS or AA in Computer Information Systems or related field is required or work experience may substitute.
• Two years of experience supporting end users in a personal computing environment.
• BS or BA in related field preferred.

Responsibilities

• Advise and assist end users in the use of software applications and technology.
• Train users in classroom and one-on-one settings.
• Assist in selection and installation of computers, peripherals and LAN equipment.
• Provide training in Office Suite and College standard software to academic and administrative users.
• Solve end user problems related to communications, mainframes, computers, peripherals, remote access, and LANs.
• Develop, debug, and maintain standard software to image and deploy on systems.
• Serve as project leader for assigned projects and manage team members' work.
• Evaluate proposals for maintenance agreements and vendor options.

Skills

End user support

Windows/macOS knowledge

Communication skills

Teamwork

Education

AS or AA in Computer Information Systems or related field

BS or BA in related field preferred

Tools

Office Suite

Windows OS

MacOS

Job description

Helpdesk Specialist I (FT), CF4E40142OCT

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties And Responsibilities

Advise and assist end users in the appropriate use of software applications and technology. Train computer users in classroom and one-on-one situations. Assist in the selection and installation of computers, peripherals and local area network equipment including hardware and software. Advise and assist administrative and academic computer users in the use of end user computer tools. Provide one-on-one and short course training in the use of computers, peripherals, Office Suite applications, and College standard software to all academic and administrative users. Work independently to solve complex end user problems in the areas of communications, mainframe, computers, peripherals, remote access, and local area networks. Be thoroughly familiar with the standard supported hardware and software to assist end users in the evaluation and installation of non-standard hardware and software needed to meet the end users requirements. Provide expertise in the installation of computers and communications with the mainframes and computer networks. Develop, debug, research and maintain a standard group of software applications to be imaged and deployed on computer systems as needed. Serve as a project leader for implementing assigned projects. This includes responsibility for researching the requirements needed to complete the project and managing the project team member's work. Assist in evaluation, acquisition, implementation, documentation, debugging and maintaining of training materials, packages and systems from external sources for use in Information Technology. Participate in professional activities and keep up to date with regard to developments in Office and Classroom Technology. Evaluate vendor proposals for providing maintenance agreements for support of computers and local area networks. Review discount programs available for computer equipment and recommend options. Provide end user consulting and tracking of computer and mainframe problems. Obtain knowledge of the computer industry and apply this knowledge to the organizations goals and objectives. Understand the business of the organization and best related solutions to the institutional needs. Advise and counsel the end users on the solution to their application needs, and direct them to a host-based solution, if appropriate. Perform all other duties as assigned.

Qualifications

• Education
  • AS or AA degree in Computer Information Systems or other closely related field required.
  • Work experience may be substituted for education required.
  • BS or BA degree in related field preferred.
• Experience
  • Two (2) years experience supporting end users in a personal computing environment required.
  • Expert knowledge and skill level with personal computers and application suites required.
  • Strong communication and interpersonal skills required.

Working Conditions

Technical expertise in use of Windows and Macintosh OS based computers/laptops and mobile devices. Technical expertise in the installation and support of hardware and software. Pleasant office environment. Must be able to use telephone, computer keyboards/mice, printers, scanners, and view computer screen. Lifting and physical activity in moving equipment and boxes (<50 lbs.) Travel to regional sites may be involved. This position requires a background check and drug screen.

Hiring Range

8 Salary/Starting salary beginning at $49,640/annually. ONSITE position; We do not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without restriction. Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.