Helpdesk Engineer – Windows/macOS | ITSM & Automation

ExecuSource

Austin, Northern (TX, KY)

Hybrid

USD 48,000 - 62,000

Full time

3 days ago

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Job summary

ExecuSource is seeking a Helpdesk Engineer in Austin, TX to provide Tier 1–2 support for Windows and macOS endpoints in a modern enterprise environment. You will handle incidents, deploy devices, and support Microsoft 365, Intune, and Jamf Pro across onsite and remote users.

The role emphasizes automation, standardization, and strong customer service in a fast-paced IT setting with after-hours on-call rotation.

Qualifications

3–5 years of experience in a Help Desk, Desktop Support, or End-User Computing role within a Microsoft enterprise environment.
Strong proficiency with Windows 11 and macOS endpoints.
Direct experience with Active Directory, Microsoft 365, and Microsoft Entra ID (Azure AD).
Hands-on experience with Intune and Jamf Pro for macOS management.
Experience managing OS updates via Intune/WSUS and third‑party patch solutions.

Responsibilities

Provide Tier 1 and Tier 2 technical support for Windows and macOS endpoints across onsite and remote environments.
Troubleshoot hardware, OS, core applications, network connectivity, VPN, printers, and peripherals.
Manage incidents through ITSM ticketing framework and communicate clearly with end users.
Build relationships with business users and deliver professional, responsive service.
Participate in after-hours on-call rotation as required.
Image, build, configure, and provision Windows and macOS laptops for new hires and lifecycle updates.
Support Microsoft Intune device enrollment, compliance policies, application deployment, and modern endpoint management.
Support Microsoft Autopilot provisioning and deployment workflows.
Administer Jamf Pro for macOS device management and security policy enforcement.