Helpdesk Desktop Support Analyst

Cerity Partners; San Francisco, Northern (CA, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance day 1

401(k) match

Flexible PTO

Parental Leave

Educational assistance

Commuter benefits

Job summary

Cerity Partners is hiring a Helpdesk Desktop Support Analyst to join our Shared Services Technology team in a hybrid San Francisco role. You will resolve user issues and onboard employees across diverse platforms, using a range of tools and processes.

You will support Windows 10/11, Office365 and VOIP, manage IT assets, and participate in special projects such as system transitions and conference room setups.

Qualifications

• 3–5+ years of experience in user-facing desktop support.
• Experience with Windows 10/11 and Office365.
• Excellent customer service and problem-solving skills.
• Ability to travel occasionally.

Responsibilities

• Work with internal and external resources to resolve user support issues.
• Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
• Onboard new employees across a variety of platforms.
• Monitor and manage colleague technical issues through Fresh Service ticket system.
• Monitor and manage IT assets across the enterprise lifecycle.
• Assist in special projects such as M&A integration, phone system conversion, and conference room setup.

Skills

Windows 10/11 support

Office365

VOIP support

Desktop troubleshooting

Onboarding

Education

High school diploma

Bachelor's degree preferred

Tools

Fresh Service

Job description

## Helpdesk Desktop Support AnalystApply: Hybrid: San Francisco 3 Office: Full time: Posted Today: R924Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.**Primary Responsibilities*** Work with internal and external resources to resolve user support issues* Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.* Onboard new employees across a variety of different platforms.* Monitor and manage colleague technical issues through Fresh Service ticket system.* Monitor and manage IT assets across the enterprise across each asset’s life cycle.* Work with teams to get the most out of the Cerity Partners technology platform.* Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.**Required Qualifications*** High school diploma is required, bachelor’s degree preferred.* 3-5+ years of experience in user facing tier 1 desktop support.* Passionate about working directly with users on a daily basis.* Ability to work independently with a team spread across the United States.* Experience working with users of a diverse technical skillset.* Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.* Ability to continuously grow and learn new tools/platforms as projects require.* Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.* Passion and experience in the Financial Services industry a plus.* Comfortable with occasional travel.**Compensation:****$80,00-$90,000****Why Cerity Partners:**Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:* Health, dental, and vision insurance- day 1!* 401(k) savings and investment plan options with 4% match* Flexible PTO policy* Parental Leave* Financial assistance for advanced education and professional designations* Opportunity to give back time to local communities* Commuter benefits*Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.**Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.*