IAM Analyst

Provalus; Jasper (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

CompTIA Security+

Microsoft Certified: Identity and Acc.

ITIL Foundation Certification

Job summary

Provalus in Texas is seeking an entry-level Tier 1 IAM Analyst to support identity and access management tasks, troubleshoot login and access issues, and assist with provisioning and deprovisioning in accordance with IAM procedures. You will work with tools like Active Directory and Azure AD, use ServiceNow or Jira for tickets, and participate in audits and documentation to strengthen security posture.

Strong communication and problem-solving skills are essential, with 1–2 years of IT support

Qualifications

• 1–2 years of IT support, help desk, or similar technical support environment, focusing on user account management.
• Familiarity with IAM concepts including authentication, authorization, MFA.
• Experience with ticketing systems for incident management and tracking.

Responsibilities

• Process access provisioning and deprovisioning requests in accordance with policies.
• Serve as first point of contact for access-related incidents and requests via phone, email or ticketing systems.
• Diagnose and resolve basic access issues, escalating to Tier 2 as needed.
• Verify user identity and ensure compliance with security policies.
• Enforce RBAC principles and minimize unauthorized access.
• Assist in access audits and recertification activities.
• Contribute to IAM documentation and knowledge base.
• Provide professional customer service and resolve issues efficiently.

Skills

IAM concepts

RBAC

MFA

Active Directory

Azure AD

Tools

ServiceNow

Jira

Job description

Position Summary

The Tier 1 Identity and Access Management (IAM) Analyst is responsible for handling identity and access-related support requests, troubleshooting account access issues, and assisting with account provisioning and deprovisioning tasks. This entry-level role plays an essential part in ensuring secure and compliant access to IT systems, applications, and data, contributing to the organization's security posture by following established IAM procedures.

Key Responsibilities

• Access Provisioning and Deprovisioning: Process requests to create, modify, and disable accounts, adhering to policies and procedures for timely and accurate execution.
• Incident and Request Management: Serve as the first point of contact for access-related incidents and requests, responding through phone, email, or ticketing systems. Log and document all actions taken to resolve issues. (Genesys, ServiceNow, Sailpoint, Snowflake)
• Access Troubleshooting: Diagnose and resolve basic access issues related to password resets, account lockouts, and system access, escalating to Tier 2 or IAM specialists as needed.
• Verification & Compliance: Verify user identity and ensure compliance with security policies when managing access requests. Ensure proper documentation and approvals are obtained.
• Policy Adherence: Enforce company access policies by ensuring role-based access control (RBAC) principles are maintained and unauthorized access is minimized.
• User Access Audits: Assist in periodic access review and recertification activities, ensuring user access is aligned with job responsibilities.
• Documentation & Knowledge Sharing: Contribute to IAM documentation and knowledge base articles to improve efficiency and support standardization of processes.
• Customer Service: Provide excellent service to users, maintaining a professional approach in communications and actively working to resolve access issues quickly.

Required Skills & Qualifications

• Experience: 1-2 years of experience in IT support, help desk, or a similar technical support environment, with a focus on user account management.
• Technical Skills:
  • Familiarity with IAM concepts (e.g., authentication, authorization, MFA) and common tools preferred (e.g., Active Directory, Azure AD).
  • Basic understanding of identity governance principles, such as RBAC, least privilege, and separation of duties.
  • Experience with a ticketing system (e.g., ServiceNow, Jira) for incident management and tracking.
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent interpersonal skills, with a customer-focused and team-oriented mindset.
  • Clear and professional communication skills, both verbal and written.

Preferred Certifications

• CompTIA Security+, Microsoft Certified: Identity and Access Administrator, or other relevant IAM or security certifications.
• ITIL Foundation certification is a plus.