Help Desk Technician - TS/SCI w POLY

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 4,098,000 - 5,545,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Job summary

General Dynamics Information Technology, Inc. seeks a Help Desk Technician IV to advance enterprise IT support and customer operations. This role emphasizes collaboration with a driven team, contributing to mission-critical service desk activities in a government-centric environment.

Ideal candidates bring 5+ years of related experience, an Associate degree, and Security+CE certification readiness. Onsite work in MD Annapolis Junction with comprehensive benefits is offered.

Qualifications

• Associates of Arts or Associate of Science required.
• 5+ years of related Help Desk experience.

Skills

Communication

Customer Service

Help Desk Support

Education

Associate of Arts

Associate of Science

Job description

Job Description

HELP DESK TECHNICIAN IV

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

What You'll Need To Succeed

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience

Required Certs

• Security+CE
• PWS 9.1

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret/SCI

Clearance Level Must Be Able To Obtain

Top Secret SCI + Polygraph

Public Trust/Other Required

None

Job Family

Technical Support Services

Skills

Job Qualifications

Communication, Customer Service, Help Desk Support

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Scheduled Weekly Hours

40

Travel Required

None

Telecommuting Options

Onsite

Work Location

USA MD Annapolis Junction

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans