Help Desk Technician - TS/SCI w POLY

General Dynamics - IT; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

General Dynamics - IT is seeking a Help Desk Technician IV in Annapolis, MD. You’ll provide advanced technical support across desktops, networks, and systems, helping internal and external customers resolve issues quickly and securely.

Requirements include an Associate degree (AA/AS) and 5+ years of related experience. Security+CE and PWS 9.1 certifications are required to ensure compliance and service quality.

Qualifications

• Associates degree required in Arts or Science.
• 5+ years of related experience.
• Security+CE and PWS 9.1 certifications required.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware and software.
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

Skills

Technical support

Troubleshooting

Customer service

Education

Associate of Arts

Associate of Science

Job description

HELP DESK TECHNICIAN IV

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED

• Education: Associates of Arts/Associates of Science
• Experience: 5+ years of related experience

Required Certs:

1. Security+CE
2. PWS 9.1

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.