Help Desk Technician (Tier 1 - PT or FT Available)

Vann Data Services, LLC; Daytona Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Subsidized health insurance

Dental coverage

Life insurance

AD&D coverage

Paid time off

401(k) match

Training and certifications

Cell phone reimbursement

Job summary

Vann Data is seeking a Tier 1 help desk technician to be the first point of contact for business clients across various industries in the Daytona Beach area. This entry point into managed services and AI enablement will have you learning the stack client by client, answering quickly, fixing what you can at first touch, and escalating when needed.

You should bring 1–2 years in a help desk or a strong aptitude and interest, with familiarity in Microsoft 365, Entra ID, Active Directory, Outlook,

Qualifications

• 1–2 years in a help desk or support role, or strong aptitude and real interest with no MSP background.
• Exposure to Intune, Windows Autopilot or Group Policy is a plus.
• CompTIA A+ or MS-900 certification, held or planned, is beneficial.

Responsibilities

• Provide Tier 1 help desk support for Microsoft 365, Entra ID, and Exchange Online.
• Respond to user tickets, perform initial troubleshooting, and fix at first touch.
• Assist with onboarding clients and creating knowledge base articles for the team.
• Support remote access, VPN and basic security awareness as part of the queue.

Skills

Help desk experience

Customer service mindset

Strong communication

Fast learner

Education

Degree or coursework in Computer Science, AI or Data Science, or Cybersecurity

CompTIA A+ or Microsoft MS-900

Network+, Security+ or MS-102 bonus

PowerShell scripting

Tools

Intune

Windows Autopilot

Group Policy

PowerShell

Job description

Vann Data is an established managed IT services provider in the Daytona Beach area, hiring a Tier 1 help desk technician to be the first point of contact for business clients across a wide range of industries. This is a genuine entry point into managed services and AI Enablement: you will live in the queue, learn the stack client by client, answer fast, fix what you can at first touch, and upscale cleanly when a ticket is beyond your skillset. Escalations, full stack deployments, AI readiness work and client workshops belong to our Tier 2 and Tier 3 engineers. That is the work you grow toward here, not the work you start with. The path up is real, and we help get you there.

What You Will Be Working In (We Will Train You on the Rest)

• Microsoft 365 and Entra ID (Azure AD): user and group administration, license assignment, MFA enrollment and resets, password and lockout resolution.
• Active Directory: creating and disabling users, group membership, share and NTFS permissions, drive mapping.
• Outlook and Exchange Online: client and profile issues, shared mailboxes, calendar permissions, basic mail delivery troubleshooting.
• Email security: spam and phishing triage, quarantine review and release, allow and block list requests.
• Windows 10 and 11 endpoints: setup and deployment, driver and firmware updates, performance and application troubleshooting.
• Printers, scanners and multifunction devices: driver installation, scan-to-folder and scan-to-email configuration.
• Networking fundamentals: a working grasp of TCP/IP, DNS and DHCP, and the willingness to learn structured troubleshooting from the endpoint outward.
• Wireless: access point and SSID configuration, authentication failures, coverage, interference and roaming issues.
• Remote access: VPN client setup, MFA-protected remote sessions, and connectivity triage.
• Security fundamentals: least-privilege thinking, recognizing a phishing attempt, and knowing when something is a possible incident to elevate rather than quietly resolve.
• AI is part of the job: use AI assistants daily to research errors, draft clear resolution notes, and turn fixes you have made into knowledge base articles other technicians can follow.

Preferred Experienced

• Degree or coursework in Computer Science, Artificial Intelligence or Data Science, or Cybersecurity.
• One to two years in a help desk or support role, or strong aptitude and real interest with no MSP background at all. We will teach you the managed services side.
• Exposure to Intune, Windows Autopilot or Group Policy: a plus, not a requirement at this level.
• CompTIA A+ or Microsoft MS-900, held now or a stated plan to earn one. Network+, Security+ or MS-102 are a bonus, not an expectation at this level.
• Any PowerShell scripting, even self-taught.

Who Succeeds Here

• Strong work ethic and self-motivated: you drive tickets to closure without being chased.
• You bring real curiosity and drive about applying AI to streamline the service desk, cutting handle time, sharpening triage, and improving how the whole queue performs, not just your own tickets.
• You write clearly to non-technical people and stay calm on the phone under pressure.
• You want to be measured on response time, first-touch resolution, and what you learned this quarter.

Schedule, Travel and Compensation

• This is an on-site role based in the Daytona Beach area. Some tickets take you to a client site, often as hands and eyes for a Tier 2 engineer working the problem with you, not as the person owning it alone.
• Core hours are 8:00 a.m. to 5:00 p.m. Eastern, Monday through Friday.
• You will participate in an after-hours on-call rotation shared across the team.
• A valid driver's license is required.
• Pay range is $15.00 to $20.00 per hour, depending on experience.
• Subsidized health insurance with prescription coverage, plus dental, effective the first of the month following 60 days of employment.
• Company-paid $50,000 life and AD&DD policy.
• Paid time off starting at 80 hours and increasing annually.
• 401(k) with company match.
• Paid training and certifications.
• Cell phone reimbursement.

Benefits are available to employees working 32 or more hours per week.

Our Core Values

• Integrity – Do the right thing
• Accountability – Own the outcome
• Passion – Bringing light to the work we do

Serving Our Clients and Their Communities

• Learn each client's business well enough to see what technology should fix next, not just what broke today.
• Treat a ticket as part of a relationship rather than a transaction. The person on the phone remembers how you handled it.
• Look for ways to deepen what we do for a client and pass what you see to the people who can act on it.
• Remember who is downstream: the nonprofits, schools, medical practices and local businesses across the Daytona Beach community that depend on these systems working.

Vann Data is an equal employment opportunity employer. All qualified applicants and employees receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. This applies to every term and condition of employment, including recruiting, hiring, placement, promotion, compensation, training and termination.

If you need a reasonable accommodation to complete any part of the application or interview process, let us know and we will work with you to provide it.