Help Desk Technician (On-Site)

OESC (Oneida ESC Group); Frederick (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days of Paid Time Off

11 Paid Holidays

401(k) Retirement Plan with Company M

Medical, Dental, and Eye Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Voluntary Medical Benefits

Job summary

Oneida ESC Group is seeking a dedicated Tier 2 FSE Journeyman for an on-site role in Frederick, MD. You will monitor, triage, and resolve user IT requests, handle hardware/software issues, and support deployment and maintenance tasks.

The position requires a strong customer focus, teamwork, and adherence to IT service procedures. Federal benefits and career growth opportunities accompany this full-time role at Oneida Technology Services.

Qualifications

• High school diploma or equivalent with 0–2 years IT support experience.
• Fundamental IT field support knowledge and experience with Windows.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen and able to obtain Public Trust clearance.

Responsibilities

• Monitor, triage, and respond to user support requests via ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobiles.
• Provide after-hours support for critical incidents and telework issues.
• Prepare equipment for deployment, relocation, or disposal per policy.
• Assist with workstation setups, cabling, and installations.
• Maintain asset inventory records and update tickets.

Skills

Customer service

Oral and written communication

Documented procedures

Team collaboration

Education

High school diploma

Tools

Microsoft Windows OS

Job description

Description

This is a fully on-site position.

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Oneida Technology Services (OTS)

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Frederick, MD. This is a fully on-site position.

Key Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

Minimum Qualifications:

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate Must Hold

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4

Preferred Certifications

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Benefits (FEDERAL)

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

Equal Employment Opportunity

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law. Oneida ESC Group participates in the E-Verify program and is committed to providing reasonable accommodations to qualified applicants and employees with disabilities.