Help Desk Technician- MIDS - TS/SCI W/ POLY

General Dynamics Information Technology; Maryland; On-site; USD 61,000 - 68,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician - MIDS in Maryland. You will provide technical support to networks, desktops and systems hardware/software, ensuring reliable IT service for government clients in a high-security environment.

The role requires Top Secret/SCI clearance (and ability to obtain polygraph). Regular on-site work at Annapolis Junction, MD with standard 40-hour weeks and opportunities for professional growth and certifications.

Qualifications

• Education: High School Diploma/GED.
• Required Experience: 1+ years of related experience.
• US Citizenship Required: Yes
• Clearance: Top Secret/SCI (Must currently possess)

Responsibilities

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

Skills

Customer service

Technical support

Troubleshooting

Education

High School Diploma/GED

Job description

Job Qualifications

Customer Service, Technical Support, Troubleshooting

Job Description

Help Desk Technician - MIDS

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills: Customer Service, Technical Support, Troubleshooting

Certifications: None

Experience: 2 + years of related experience

US Citizenship Required: Yes

HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

What You'll Need To Succeed

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience

Required Certs

• Security+CE
• PWS 9.1

Gdit Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

The likely hourly rate for this position is between $29.52 - $32.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction - 2711 Technology Drive, Annapolis Junction, MD (MDC246)

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans