Help Desk Technician II

Esi Electrical Contractors, Inc.; Bismarck, Northern (ND, KY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Medical insurance with HSA

Lyra Health mental health services

Virtual care through Doctor on Demand

401(k) with company match

11 paid holidays

Vacation and sick leave

Flexible work hours

Job summary

Everus Construction is seeking a first-line/second-line service desk IT support specialist to assist with PC and mobile device issues, OS software, and desktop applications for Everus and its operating companies.

Responsibilities include troubleshooting, documentation, and escalation while upholding the Everus 4EVER Strategy and maintaining high-quality customer service.

Qualifications

• Requires knowledge of IT concepts typically gained through a two-year degree in CS/IT or related field.
• Four years’ experience supporting company standard hardware and software including mobile devices, laptops, tablets, desktops, and peripherals.

Responsibilities

• Maintain help desk schedules including overtime as required.
• Assist Help Desk Technician I with troubleshooting and customer service.
• Troubleshoot and resolve issues related to company standard PC hardware and software for Everus and its operating companies.
• Document, track, and resolve reported problems using established processes to meet service levels.
• Escalate issues as needed and maintain call ownership to ensure resolution.
• Prioritize support requests per business priorities.
• Document incidents and resolutions for future reference.
• Install, configure, and upgrade hardware and software at local and remote locations.

Skills

IT concepts

Problem solving

Customer service

Communication

Teamwork

Adaptability

Education

Two-year degree in CS/IT or related field

Tools

Windows OS

Office software

Job description

At Everus, employees come first. We provide great pay, benefits and growth opportunities to more than 9,000 highly skilled team members across the country who are united by the common goal of safely Building America’s Future®. We take great pride in the work our employees do each day, which drives our success as one of the Top 12 largest specialty contractors in the nation, and we will ensure you have the tools, training and opportunities for a successful career. We look forward to having you on the team!

JOB SUMMARY

Provides first-level and second-level service desk IT support for personal computer and mobile equipment, operating system software, and company-standard desktop applications for Everus and its operating companies. Resolves complex technical issues. Assists with system maintenance and escalates unresolved issues.

Responsible for understanding, upholding, and promoting the Everus 4EVER Strategy.
Employees | Value | Execution | Relationships

MINIMUM QUALIFICATIONS

• Requires knowledge of information technology concepts at a level normally acquired through the completion of a two-year degree in computer science, information technology or related field; and
• Four years’ experience supporting company standard hardware and software, including but not limited to mobile devices, laptops, tablets, desktops, and peripherals.

JOB RESPONSIBILITIES

• Works Help Desk established schedules including overtime hours as required and time periods that extend beyond the normal helpdesk business hours, Monday through Friday.
• Assists help desk technician I in best practices, troubleshooting and customer service.
• Troubleshoots and resolves computer, application, system, device, access, or performance issues associated with company standard personal computer hardware and software for the employees of Everus, including its operating companies.
• Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
• Escalates issues to appropriate teams or help desk supervisor, as needed, and works to provide resolution while maintaining call ownership to ensure incidents have been addressed.
• Prioritizes support requests in line with business priorities.
• Documents incidents and resolutions for future reference.
• Develops and maintains appropriate documentation to be used for training and as a reference when key personnel are absent.
• Prepares reports as directed by management to monitor and manage the Help Desk function.
• Installs, configures, and upgrades company standard personal computer hardware and software to operate in a standalone or networked environment at local and remote company locations, such as personal computers and associated peripheral equipment, Microsoft Windows operating systems, Office products and related software applications.
• Performs other tasks and special projects as assigned.

KEY SKILLS & COMPETENCIES

• Ability to adapt and balance the needs of Everus and its operating companies with distinct technology requirements.
• Excellent problem-solving skills.
• Knowledge and hands-on experience in customer service practices, including effective communication, problem solving, and maintaining customer satisfaction.
• Understanding customer needs and consistently applying best practices to enhance the overall customer experience.
• Engages in continuous technical training to stay current with the latest advancements in technology, as well as new products and services.
• Effective verbal and written communication and instruction skills.
• Solid understand and technical skills related to computer networks, hardware and Windows operating systems.
• Ability to establish and maintain effective relationships with clients from all levels in the corporation.
• Good interpersonal skills with the ability to work as a team.
• Ability to adapt and respond positively to challenges in a fast-paced environment.
• Ability to effectively work with highly specialized IT professionals to deliver support services to Everus and its operating companies.

PREFERRED QUALIFICATIONS

• CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST) certifications preferred.

COMPENSATION & BENEFITS PACKAGE

• Annual short-term incentive bonus of up to 10% of eligible wages based on eligibility and company goal achievement.
• Medical insurance (health savings account), including free programs Hinge Health and Omada
• Enhanced mental health and work-life services through Lyra Health
• Virtual care through Doctor on Demand
• Vision insurance
• Life insurance for employees, spouses, and dependents
• Accidental death and dismemberment (AD&D) insurance
• Flexible spending accounts
• 401(k) plan with matching contribution and retirement contribution
• Hospital Insurance
• Critical Illness Insurance
• Disability insurance
• Sick leave
• Vacation
• 11 paid holidays
• Flexible work hours, where feasible
• Employee discount programs

ADDITIONAL INFORMATION

• Background check, MVR and drug screen are required.
• May be required to maintain a valid driver’s license.
• Subject to on-call rotation

APPLICATION DEADLINE - August 27, 2026

(This position may close early if a sufficient number of applications are received.)

JOIN THE EVERUS TEAM

Everus Construction is proud to provide exceptional opportunities to professionals nationwide. We are confident that you will find challenging and rewarding work with us. We hope to see your application soon!

Current Everus employees: Ask HR about our referral program!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.