Help Desk Technician

Egreenservices; West Valley City (UT); On-site; USD 104,000 - 161,000; Full time

Job summary

VentureLab in West Valley City, UT is scaling its technology platform and seeks a senior Help Desk Technician who will own critical decisions in supporting the stack. The role offers a salary range of $104,000 to $161,000 with mentorship and growth opportunities within a collaborative team.

You’ll influence technology choices, optimize performance, and build internal tools to boost developer velocity, while ensuring security and reliability during peak periods.

Qualifications

• Must be able to decide when to buy VMware vSphere vs build it
• Experience optimizing application performance, latency, and resource utilization at scale
• Experience building internal tooling to improve developer productivity
• Ability to manage scope changes and communicate with clients effectively

Responsibilities

• Decide when to buy VMware vSphere versus build it for VentureLab's West Valley City, UT stack
• Optimize application performance, latency, and resource utilization at scale
• Build internal tooling that improves developer productivity and velocity
• Integrate third-party services and internal tools into the VentureLab stack
• Catch the TCP/IP race conditions that surface under West Valley City peak traffic

Skills

Active Listening

Quick Learner

Professionalism

Discretion

Calm under pressure

Tools

VMware vSphere

Third-party integrations

Internal tooling

Job description

VentureLab is scaling its technology platform across UT, and the Help Desk Technician we hire becomes one of its load-bearing decisions. This senior role pairs a $104,000 - $161,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Decide when to buy VMware vSphere versus build it for VentureLab's West Valley City, UT stack
• Optimize application performance, latency, and resource utilization at scale
• Build internal tooling that improves developer productivity and velocity
• Integrate third-party services and internal tools into the VentureLab stack
• Catch the TCP/IP race conditions that only surface under West Valley City peak traffic

What You'll Bring

• A steady hand when three priorities all claim to be number one
• Ability to learn new technology systems quickly and apply them effectively
• Fluency in Active Listening earned the hard way, not just from a tutorial
• Professionalism, integrity, and discretion with sensitive information
• Demonstrated calm when a West Valley City, UT client changes scope mid-stream

You can trace a lot of UT's technology momentum back to a refreshingly-candid little team called VentureLab in West Valley City. Mentorship goes both ways at VentureLab, and seniority never means having all the answers.

What sits behind the $104,000 - $161,000 offer is a VentureLab culture built on real mentorship, generous benefits, and schedules that bend toward family.

Freshly bumped to active, the West Valley City, UT role takes applicants today.