Help Desk Technician

Central Transport; Sterling Heights (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

Central Transport is seeking a Technical Support and Services Technician to serve as the primary contact for IT issues routed to the help desk. You will deliver timely remote troubleshooting, software loading, and remote support for handheld and tablet devices, while maintaining strong customer service and organizational skills.

A flexible schedule with possible overtime is required. Shift options include Monday–Friday 12:00 PM–8:00 PM and 1:00 PM–9:00 PM, with starting pay of $20.00 per hour

Qualifications

• Basic IT knowledge.
• Interest in pursuing a career in IT.
• Ability to multitask and prioritize a changing workload.
• Flexible schedule with the ability to work overtime if needed.
• Strong organization and communication skills.
• Reliable and dependable worker.

Responsibilities

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email.
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer.
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools.

Skills

Customer service

Multitasking

Communication

Organization

Reliability

Job description

The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner.

SHIFTS AVAILABLE:

• Monday-Friday: 12:00 PM - 8:00 PM
• Monday-Friday: 1:00 PM - 9:00 PM

STARTING RATE: $20.00/HOUR

• 6 PM - 12 AM - Additional $1.00 per hour
• 12AM - 6AM - Additional $2.00 per hour

IT Support Technicians will:

• Have basic IT knowledge
• Have an interest in pursuing a career in the IT field
• Have the ability to multitask and prioritize a changing workload
• Have a flexible schedule with the ability to work overtime if needed
• Have strong organization and communication skills
• Be a reliable and dependable worker

Duties include, but are not limited to

• Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email
• Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer
• Providing remote support, software loading, etc. for all hand-held and tablet technology tools