Help Desk Technician

Egreenservices; Rock Springs (WY); Hybrid; USD 91,000 - 128,000; Full time

Benefits offered by this job

Mentorship

Flexible hours

Benefits

Job summary

Lionsgate in Rock Springs, WY seeks a Help Desk Technician to manage high‑volume data platforms with a fast, resilient mindset. You will support Microsoft 365 administration, design reliable backend services, and respond quickly to outages while collaborating with a remote‑friendly team.

You’ll join at $91,000 - $128,000, grow with a mentor, lean on benefits, and flex your hours so Rock Springs fits work instead of the other way around.

Qualifications

• Experience with Microsoft 365 Administration is required.
• Familiarity with Bash scripting is a plus.
• Ability to communicate clearly and maintain a customer-centric approach.

Responsibilities

• Design, build, and maintain reliable backend services using CompTIA A+ and Active Listening
• Catch the human-first Microsoft 365 Administration regression in staging before it reaches Rock Springs customers
• Watch Bash Scripting error budgets and pump the brakes before Rock Springs, WY burns through them
• Tune database queries and schemas for high-throughput Lionsgate workloads
• Translate the relentlessly-kind Microsoft 365 Administration outage into fixes that make the next Rock Springs launch dull

Skills

Active Listening

Microsoft 365 Administration

Tools

CompTIA A+

Job description

Our platform processes enormous volumes of data, and we need a Help Desk Technician who can keep it fast and resilient. Come own your work at Lionsgate: $91,000 - $128,000, a supportive team, and 6 years of Microsoft 365 Administration put to good use.

Key Responsibilities

• Design, build, and maintain reliable backend services using CompTIA A+ and Active Listening
• Catch the human-first Microsoft 365 Administration regression in staging before it ever reaches Rock Springs customers
• Watch Bash Scripting error budgets and pump the brakes before Rock Springs, WY burns through them
• Tune database queries and schemas for high-throughput Lionsgate workloads
• Translate the relentlessly‑kind Microsoft 365 Administration outage into fixes that make the next Rock Springs launch dull

What You'll Bring

• The instinct to ask "what would change your mind?" before debating
• A flat‑and‑fast attitude and eagerness to learn new skills
• A writer's ear for tone in a high‑stakes email
• The integrity to flag your own mistakes first
• Comfort with the contract cadence of a Rock Springs‑based operation

The remote‑friendly founders of Lionsgate built it in Rock Springs to fix the exact technology problems that drove them crazy elsewhere. At Lionsgate the org chart is flat enough that good ideas don't need a passport to travel.

You join at $91,000 - $128,000, grow with a mentor, lean on benefits, and flex your hours so Rock Springs fits work instead of the reverse.

Updated today and reviewed daily, the technology role stays open.

Come find out why people stay at Lionsgate once they get here; the Help Desk Technician door is open.