Help Desk Technician

Dollar General Corporation; Provo (UT); On-site; USD 75,000 - 107,000; Full time

Job summary

Dollar General Corporation in Provo, UT is hiring a Help Desk Technician to own and refactor complex systems, reducing tech debt. You will ship incremental improvements, develop RESTful APIs powering core products, and deliver measurable support outcomes in a fast-paced environment.

Ideal candidates have mid-level Ticketing Systems experience, hardware troubleshooting skills, and comfort presenting to stakeholders. We offer mentorship, growth, and flexible hours that fit Provo's schedule.

Qualifications

• Curiosity and ability to read the docs before acting.
• Comfort presenting ideas to stakeholders at all levels.
• Familiarity with the contract cadence of a Provo-based operation.
• Mid-level mastery of Ticketing Systems, validated by prior hirers.

Responsibilities

• Ship incremental improvements to Provo platform on a regular cadence.
• Drive customer service performance wins measurable in UT retention numbers.
• Pull telemetry from ticketing systems into dashboards used by leaders.
• Prototype proof-of-concept solutions for emerging technology needs.
• Refactor or rewrite hardware troubleshooting processes to reduce debt.
• Break large tech initiatives into deliverable Ticketing Systems increments for Provo.
• Develop and maintain RESTful APIs powering core Dollar General products.

Skills

Ticketing Systems

Hardware Troubleshooting

Stakeholder communication

Tools

RESTful APIs

Job description

Some engineers tolerate complexity; the Help Desk Technician we want at Dollar General hunts it down and refactors it out of existence. What makes this Dollar General role different is the ownership; the $75,000 - $107,000 and contract hours are just the entry fee.

Key Responsibilities

• Ship incremental improvements to Dollar General's Provo platform on a regular cadence
• Land Customer Service performance wins Dollar General can measure in UT retention numbers
• Pull Ticketing Systems telemetry into dashboards Dollar General leaders actually open
• Prototype proof-of-concept solutions for emerging technology requirements
• Ship the Hardware Troubleshooting flexible rewrite that pays down years of Dollar General technical debt
• Break large technology initiatives into Ticketing Systems increments Provo can actually deliver
• Develop and maintain RESTful APIs powering core Dollar General products

What You'll Bring

• The kind of curiosity that reads the docs before asking
• Comfortable presenting ideas to stakeholders at every level
• Comfort with the contract cadence of a Provo-based operation
• Mid-level mastery of Ticketing Systems, validated by people who'd hire you again
• Hands-on command of Hardware Troubleshooting, with Customer Service as a close second

Dollar General builds technology tools the way old shops built furniture — slowly, in Provo, UT, and with a customer-centric respect for the craft. Nobody at Dollar General will hover over your shoulder; we hand you the keys and trust you to drive.

You join at $75,000 - $107,000, grow with a mentor, lean on benefits, and flex your hours so Provo fits work instead of the reverse.

We are growing the Dollar General team in UT and adding this position immediately.