FIELD-BASED MAINTENANCE TECHNICIAN

Dollar General; Belleville (IL); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid sick leave

Job summary

Dollar General is seeking a field-based General Maintenance Technician to support maintenance across assigned stores within a geographic area. Daily site visits, collaboration with store leaders, and preventive maintenance are core aspects of the role.

Responsibilities include using CMMS to document issues and coordinating with vendors and leadership. Ideal candidates have strong problem-solving, good communication, and a commitment to customer service.

Qualifications

• Must have strong problem-solving skills and ability to perform entry-level repairs.
• Basic computer literacy is required.
• Able to communicate effectively with Store Managers, Directors and external partners.
• Committed to customer service and brand integrity.
• Ability to manage multiple priorities in a field-based role.
• Retail/store experience is preferred.
• Ability to lift 50 lbs or more.

Responsibilities

• Travel to assigned Dollar General stores to address maintenance concerns.
• Troubleshoot and collect asset information for on-site projects; guide leadership on solutions.
• Assist with entry-level maintenance, including light exterior grounds and safety assessments.
• Document and resolve tickets within designated timeframes.
• Provide training to identify root causes when needed.
• Occasional after-hours work may be required based on urgency.
• On-site, use checklists to determine preventative maintenance steps and educate leadership.

Skills

Problem-solving

Basic computer knowledge

Communication across levels

Customer service

Multi-tasking

Retail experience

Lifting 50 lbs+

Education

High School Diploma

Driver’s license

Willingness to travel up to 100%

Motor Vehicle Background Check clearance

Job description

Job Description

This field-based General Maintenance Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance. Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The General Maintenance Technician will be responsible for educating store leaders on maintenance best practices to ensure longevity of coolers, freezers, and equipment. The role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners. Interaction with all levels of operational leadership (Store Managers, DMs, RDs, DVPs) with occasional interaction with senior leadership (SVPs and EVPs) and external vendors/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through maintenance standards.

This field-based General Maintenance Technician is responsible for supporting the maintenance function of assigned Dollar General stores within a geographic area. The responsibilities of the role include immediate in-person response to resolve maintenance tickets of their assigned Dollar General locations, which includes proactive assessment of preventative maintenance. Expectation is daily support through commuting to the site/store location, while partnering with store leaders to identify and address entry level maintenance repairs to include preventative maintenance. The General Maintenance Technician will be responsible for educating store leaders on maintenance best practices to ensure longevity of coolers, freezers, and equipment. The role will utilize the Computer Maintenance Management System (CMMS) to document, communicate, and interact with key business partners. Interaction with all levels of operational leadership (Store Managers, DMs, RDs, DVPs) with occasional interaction with senior leadership (SVPs and EVPs) and external vendors/maintenance service providers. The role is responsible for advancing the mission of customer service and brand growth through maintenance standards.

Job Responsibility

This field-based position is deployed to specific Dollar Generals, through an internal ticketing system to problem solve entry level maintenance concerns, preventative maintenance, and assessment of safety equipment on an as-needed basis.

• The General Maintenance Technician is responsible for traveling to the sites where maintenance concerns have been reported by store leadership.
• The individual must troubleshoot, collect and verify asset information for on-site service projects within the assigned operating district, which includes but is not limited to guiding leadership on operational solutions, preventative maintenance and supporting entry level repairs.
• The General Maintenance Technician will also be responsible for supporting entry level maintenance, which includes but is not limited to light exterior grounds support and assessing safety equipment in alignment with local ordinances.
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.
• While on-site, perform checklist to determine if preventative maintenance or small maintenance activities can be completed and educate store leadership on operational processes.

Job Qualifications

• Exceptional problem-solving skills with ability to support entry level repairs
• Basic computer knowledge
• Ability to communicate effectively at all organizational levels including senior executives and external partners
• Unbridled commitment to customer service
• Ability to work with multiple priorities
• Previous store management or retail experience preferred
• Ability to lift 50 lbs+

Education/Experience

High School Diploma or applicable experience; Active Driver’s License; Willingness to travel up to 100%; Ability to pass a Motor Vehicle Background Check

Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See careers.dollargeneral.com/benefits for additional details.

This position may be eligible for short-term and/or long-term incentive opportunities based on individual and/or company performance.