Help Desk Technician

Crown Equipment Corporation; New Bremen (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health/Dental/Vision

Flexible Benefits Plan

401K Retirement Savings Plan

Life and Disability Benefits

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation, a leading forklift and material handling technology provider, seeks an on‑site help desk IT specialist in New Bremen, OH. You will support PC hardware and software, configure peripherals, and assist manufacturing machines running Windows and Linux to connect to networks and file shares.

Ideal candidates have 1–2 years of PC OS experience, knowledge of Windows 11, SCCM, Active Directory, and strong communication skills. A valid driver’s license is required.

Qualifications

• Must have at least a high school diploma or equivalent.
• 1–2 years of experience with PC operating systems and business software preferred.
• Good communication and interpersonal skills required.
• Knowledge of Windows 11, Wyse Thin OS, SCCM, Outlook and Active Directory is preferred.
• Must have a valid driver’s license.

Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes to resolve routine end‑user questions and problems.
• Identify and resolve software applications and business processes; troubleshoot and repair hardware.
• Install, configure, and verify operation of peripheral components (PCs, data collection devices, monitors, printers).
• Provide technical support for manufacturing machines running Windows, Windows Embedded, Linux, and other OS to connect to networks and file shares.
• Provide on‑site assistance for remote network and server administrators.

Skills

Windows 11

Wyse Thin OS

Microsoft SCCM

Outlook

Active Directory

Communication skills

Education

High school diploma or equivalent

Job description

Crown Equipment Corporation is a leading innovator in world‑class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Primary Responsibilities

• Provide basic technical support for computer software and hardware issues using established processes and procedures to identify and resolve routine end‑user questions and problems.
• Identify and resolve software applications and business processes, troubleshoot and repair new or existing hardware.
• Install, configure, and verify correct operation of peripheral components such as personal computers, data collection devices, monitors, and printers.
• Provide technical support for manufacturing machines running a variety of operating systems (Windows, Windows Embedded, Linux, etc.) to connect to a network and Windows file share.
• Provide on‑site eyes and hands for remote network and server administrators.

Qualifications

• High school diploma or equivalent is required.
• One to two years of experience with PC operating systems and business application software systems is preferred.
• Must have good communication and interpersonal skills.
• Knowledge of Windows 11, Wyse Thin OS, Microsoft SCCM, Outlook, and Active Directory preferred.
• Must have a valid driver’s license.

This is an on‑site position at the New Bremen, OH location.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full‑time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment

Help Desk, Information Technology, Embedded, Maintenance, Forklift, Technology, Manufacturing