Help Desk Technician

Two Sigma; Huntsville (AL); On-site; USD 67,000 - 98,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Two Sigma in Huntsville, AL is seeking a Desktop Support engineer with 5+ years of experience to ship collaborative features and support users at scale. Translate napkin ideas into metrics-driven prototypes, decide hardware buy/build for the Huntsville stack, and set PowerShell standards for the engineering org.

Apply Splunk and Emotional Intelligence to solve bias-to-action challenges, and integrate third-party services into the Two Sigma stack.

Qualifications

• 5+ years of Desktop Support experience.
• Authorized to work in the United States without sponsorship.
• Bachelor's degree in a related field, or equivalent practical experience.

Responsibilities

• Translate a napkin idea from Two Sigma founders into a Desktop Support metrics-driven prototype.
• Decide when to buy Hardware Troubleshooting versus build it for Two Sigma's Huntsville, AL stack.
• Set the PowerShell coding standards the rest of Two Sigma engineering follows.
• Apply Splunk and Emotional Intelligence to solve bias-to-action engineering challenges.
• Integrate third-party services and internal tools into the Two Sigma stack.
• Guard the Emotional Intelligence codebase quality through reviews that teach as much as they catch.

Skills

Remote Desktop

PowerShell

Splunk

Emotional Intelligence

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Remote Desktop

PowerShell

Splunk

Job description

Work alongside talented engineers in Huntsville to ship collaborative features that delight users at every scale. You'll bring 5 years of Desktop Support, and in return get $67,000 - $98,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Translate a napkin idea from Two Sigma founders into a Desktop Support metrics-driven prototype
• Decide when to buy Hardware Troubleshooting versus build it for Two Sigma's Huntsville, AL stack
• Set the PowerShell coding standards the rest of Two Sigma engineering follows
• Apply Splunk and Emotional Intelligence to solve bias-to-action engineering challenges
• Integrate third-party services and internal tools into the Two Sigma stack
• Guard the Emotional Intelligence codebase quality through reviews that teach as much as they catch

What You'll Bring

• Real proficiency with Remote Desktop, plus willingness to learn VLAN fast
• The reflex to surface risk before it surfaces itself
• Proven aptitude for Flexibility, ideally near Huntsville, AL
• At least 5 years of standing behind your own estimates
• Experience supporting cross-functional teams in a mid-level capacity
• Authorized to work in the United States without sponsorship
• Bachelor's degree in a related field, or equivalent practical experience

Two Sigma builds the unglamorous technology plumbing that Huntsville, AL relies on, and it does so with values-led pride. We look out for one another, and burnout is treated as a problem to solve, not a badge to wear.

We trade fair $67,000 - $98,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

This req breathes: refreshed hours ago and still very much alive.