Help Desk Technician

Jimmy Jazz; Harrisburg (SD); On-site; USD 56,276,000 - 84,444,000; Full time

Benefits offered by this job

ESOP

401(k) with company match

On-site fitness center

On-site cafeteria

Tuition assistance

Job summary

Showplace Cabinetry is seeking an IT Support Specialist to join the Showplace team. This role delivers technical assistance for computer systems, hardware, and software, handling help desk requests and ensuring a high level of customer service across the organization.

Key duties include troubleshooting, on-site and remote support, and collaboration with the IT team on upgrades and security. Ideal candidates have 2+ years in IT and a relevant degree, with strong problem-solving and communication

Qualifications

• 2+ years of information technology experience, preferably in help desk roles.
• Willingness to work both on-site and remote support across multiple buildings.
• Detail-oriented with strong troubleshooting and customer service skills.

Responsibilities

• Respond to help desk requests and provide technical support for hardware and software.
• Troubleshoot issues across Windows and other platforms; manage ticketing system.
• Provide on-site and remote support, and assist with IT projects as assigned.

Skills

Attention to detail

Customer service

Independent work

Team collaboration

Education

Associate or Bachelor’s degree in CS or related field

Tools

Windows 10/11

IBM i

Raspberry Pi

Kyocera printers

Networking equipment

Print servers

Cloud-based phone systems

Job description

• Base Pay $19.64 - $29.47 / Hour
• Job Category Help Desk , IT Support Specialist, IT Support
• Employee Type Full Time

Job Summary

We are seeking an IT Support Specialist to join the Showplace team. This position provides technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist is responsible for responding to help desk requests, troubleshooting issues, and ensuring a high level of customer service across the organization.

Essential Functions

Technical Support

Answer help desk calls and provide technical support for hardware and software issues.

Monitor and manage the help desk ticketing system; prioritize and respond to issues promptly.

Troubleshoot and resolve issues across multiple platforms including Windows 10/11, IBM i, Raspberry Pi, Kyocera printers, networking equipment, print servers, and cloud-based phone systems.

Perform on-site and remote troubleshooting to minimize operational disruptions.

Communication & Coordination

Communicate effectively with end users and departments, providing regular updates on ticket status and resolutions.

Provide end-user training and support on IT systems and applications.

Collaborate with the IT team on technology solutions that improve productivity and efficiency.

Inventory & Compliance

Maintain inventory of IT equipment and supplies; assist with ordering as needed.

Ensure compliance with IT security policies and procedures.

Assist with IT-related projects and additional tasks as assigned.

Requirements

Strong attention to detail and critical-thinking skills for troubleshooting.

Excellent customer service and a professional, helpful attitude.

Ability to work independently and as part of a team.

Self-motivated, task-oriented, and accountable.

Ability to lift up to 30 pounds and provide on-site support across multiple buildings, including remote support to satellite facilities.

Flexibility to adapt to changing priorities.

Education & Experience

Associate or Bachelor's degree in Computer Science or related field preferred, but not required.

Minimum of 2 years of experience in Information Technology.

Working Hours

Monday-Thursday: 7:00 a.m. – 5:00 p.m.
Friday: 7:00 a.m. – 11:30 a.m.

Benefits (Full-Time Employees)

Paid Time Off

• Minimum 13 days paid vacation per year (PTO begins accruing on your first day).
• 8.5 paid holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve (½ day), and Christmas Day.

Retirement

• No-cost Employee Stock Ownership Plan (ESOP).
• 401(k) with company match up to 4%.
• Affordable health, dental, vision, life, and pet insurance.
• No-cost on-site medical care with a Physician Assistant.
• No-cost long-term disability insurance.

• On-site counseling services.
• On-site fitness center with certified personal trainer, classes, and wellness programs.
• On-site cafeteria serving breakfast and lunch.
• Employee product discounts.
• Tuition assistance program.
• Opportunities for growth and promotion.

Company Overview

Showplace Cabinetry is an employee-owned company manufacturing high-quality cabinetry in Harrisburg and Beresford, South Dakota. As a national brand sold through independent dealers, Showplace is committed to helping employees grow and succeed. We believe in promoting from within and investing in our people - our greatest asset.