Help Desk Technician

Jobot; Dillsburg (York County); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

PTO

401K

World Class Health Benefits

Job summary

Jobot in Dillsburg, PA is seeking a skilled Help Desk Technician with 5+ years of experience to support staff and customers. You will troubleshoot hardware, software, and networking issues across Windows 10, WAN, and O365 in a fast-paced environment.

The ideal candidate has strong problem-solving skills and a customer-first attitude, with CCNA and general security knowledge. Join a growing AV/IT integrator that offers PTO, 401K, and comprehensive health benefits.

Qualifications

• 5+ years of experience in a similar Help Desk role.
• Experience with Windows 10, WAN, CCNA, and O365.
• Strong knowledge of system and network security protocols.
• Excellent problem-solving and communication skills.
• Ability to explain complex technical issues clearly.
• Customer service focus and ability to work independently.
• Professional certifications (e.g., CCNA, CompTIA A+) are a plus.
• Bachelor's degree in CS/IS or related field preferred.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve and escalate incidents as needed, ensuring SLAs are met.
• Install, configure, and troubleshoot hardware and software to ensure optimal network performance.
• Provide technical support for Windows 10, WAN, and O365.
• Conduct regular system backups and recovery procedures, ensuring data integrity and availability.
• Maintain understanding of networking components including CCNA.
• Collaborate with IT to ensure reliable operation of software and systems.
• Work with executives and stakeholders to define business requirements and systems goals.
• Create and maintain documentation related to system configuration and service records.
• Stay updated with latest technologies and industry trends.

Skills

Windows 10

WAN

O365

CCNA

Security protocols

Education

Bachelor's degree in CS/IS or related field

Job description

Job details

Salary: $22 - $30 per hour

Growing Company! Exciting Opportunity!

A bit about us

Based in Dillsburg, PA we are a leading AV and IT integrator. If you are a help desk technician looking for your next and exciting career please apply today!

Why join us

• PTO
• 401K
• World Class Health Benefits

Job Details

We are currently seeking a dynamic, self-motivated and experienced Help Desk Technician to join our team in the AV industry. As an integral part of our IT department, you will be responsible for providing technical assistance to our staff and customers, ensuring they can work effectively and efficiently. You will have the opportunity to work with a variety of technologies, including Windows 10, WAN, and O365, in a fast-paced, challenging, and rewarding environment. This role requires a minimum of 5+ years of relevant experience, preferably in the financial sector.

Responsibilities

• 1. Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• 2. Resolve and elevate incidents as necessary, ensuring that all service level agreements are met.
• 3. Install, configure, and troubleshoot hardware and software to ensure optimal network performance.
• 4. Provide technical support for Windows 10, WAN, and O365.
• 5. Conduct regular system backups and recovery procedures, ensuring data integrity and availability.
• 6. Maintain a thorough understanding of networking components including CCNA.
• 7. Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• 8. Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• 9. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• 10. Continually stay updated with the latest technologies and industry trends to ensure maximum efficiency and productivity.

Qualifications

• 1. A minimum of 5+ years of experience in a similar role, preferably in the Accounting + Finance industry.
• 2. Proven experience with Help Desk, Windows 10, WAN, CCNA, and O365.
• 3. Strong knowledge of system and network security protocols.
• 4. Excellent problem-solving skills with a passion for technology and a commitment to learning.
• 5. Outstanding communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner.
• 6. Exceptional customer service skills, with a focus on producing high-quality results.
• 7. Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• 8. Relevant professional certifications (e.g., CCNA, CompTIA A+) are a plus.
• 9. Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

Join us and be part of a team that appreciates the importance of great ideas, values your commitment to quality, and provides you with the tools and support you need to excel in your career.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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