Help Desk & Systems Administrator - IT & Security Ops

Sigmatech; Colorado Springs (CO); Sur place; USD 70 000 - 85 000; Plein temps

Résumé du poste

Sigmatech seeks a skilled Help Desk System Administrator to support the National Security Space Institute (NSSI) by ensuring reliable IT operations across desktops, servers, networks, audiovisual systems, and enterprise applications.

The role encompasses system administration, cybersecurity best practices, and end-user support in a dynamic training environment. On-site duties at NSSI include after-hours support as needed and collaboration with cybersecurity personnel.

Qualifications

• Experience providing help desk support, systems administration, and end-user technical assistance in an enterprise IT environment.
• Proficiency supporting Windows desktop and server operating systems, Active Directory, Microsoft 365, and enterprise collaboration tools.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, switching, wireless networking, and connectivity troubleshooting.
• Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple tasks and priorities.
• Experience working in DoD, federal government, or contractor-operated IT environments is preferred.
• Familiarity with virtualization, cloud technologies, cybersecurity basics, vulnerability management, backups, and classroom AV technologies.
• Active Secret clearance; TS/SCI eligible preferred.

Responsabilités

• Provide Tier I/II support for hardware, software, OS, network, printers, mobile devices, and collaboration tools.
• Diagnose, troubleshoot, and resolve tickets submitted via phone, email, or in-person requests.
• Escalate complex issues to senior administrators, engineers, or external vendors as appropriate.
• Administer Windows workstations, servers, Active Directory, Group Policy, file shares, and enterprise applications.
• Configure and maintain system security baselines and organizational standards.
• Monitor system performance, availability, and health.
• Assist with network and classroom AV equipment and conference room tech.

Connaissances

Windows Server Administration

Active Directory

Microsoft 365

Network troubleshooting

Customer service

DoD/federal IT experience

Formation

Associate degree in CS/IT

DoD 8140/8570 certifications desirable

Outils

Active Directory

Microsoft 365

VMware

Description du poste

Sigmatech seeks a skilled Help Desk System Administrator to support the National Security Space Institute (NSSI) by ensuring reliable IT operations across desktops, servers, networks, audiovisual systems, and enterprise applications.

The role encompasses system administration, cybersecurity best practices, and end-user support in a dynamic training environment. On-site duties at NSSI include after-hours support as needed and collaboration with cybersecurity personnel.