Help Desk Support Technician with Security Clearance

Redhorse Corporation; Alexandria (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

Redhorse Corporation is seeking an IT Support Specialist & SharePoint Administrator to provide first-line technical support and light SharePoint development assistance. You will troubleshoot hardware/software, configure SharePoint Online sites, manage permissions, and assist with MS 365 tools.

You will support both on-site and remote environments, leveraging Jira Service Management or ServiceNow, and help teams optimize digital workspaces with Power Automate workflows.

Qualifications

• An active Secret security clearance is mandatory for this position. Applicants must currently possess an active Secret clearance to be considered. Candidates without an active clearance will not be considered.
• 2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.
• SharePoint Knowledge: Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.
• Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.
• Productivity Suites: Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).
• Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.
• Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
• Prior experience supporting government, defense, or federal contractor IT environments.
• Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
• Basic understanding of ITIL processes (Incident, Request, and Change Management).
• Familiarity with PowerShell for routine administrative and user management tasks.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
• Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
• Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
• Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
• Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
• Provision, deploy, and maintain laptops, peripherals, and client software images.
• Assist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.

Skills

Customer-focused support

Strong communication

Problem solving

Team collaboration

Tools

Jira Service Management

ServiceNow

SharePoint Online

Microsoft 365

Power Automate

Active Directory / Microsoft Entra ID

Job description

About the Organization Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.

About the Role

Redhorse transforms the way government uses data and technology. To support our mission-critical operations, we are seeking a customer-focused IT Support Specialist & SharePoint Administrator to provide first-rate technical support and light SharePoint development assistance.

In this role, you will be the front line of technical enablement—troubleshooting end-user hardware and software needs while helping internal teams optimize their digital workspaces through SharePoint Online and Microsoft 365 tools. If you enjoy solving practical technical issues and helping teams work smarter through intuitive collaboration sites, we want to hear from you.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, operating systems, and enterprise software across both in-person and remote environments.
• Triage, document, and resolve support requests within ticketing systems (such as Jira Service Management or ServiceNow) in a timely and professional manner.
• Configure and maintain SharePoint Online team sites, communication pages, document libraries, and custom lists for program stakeholders.
• Manage site permissions, access requests, and group policies in alignment with organizational security guidelines.
• Build simple workflow automations utilizing Microsoft Power Automate to streamline routine administrative processes.
• Provision, deploy, and maintain laptops, peripherals, and client software images.
• Assist users with basic account management, password resets, and multi-factor authentication (MFA) setup via Active Directory / Microsoft Entra ID.

Required Experience/Clearance

• An active Secret security clearance is mandatory for this position. Applicants must currently possess an active Secret clearance to be considered. Candidates without an active clearance will not be considered.
• 2+ years of hands-on experience in an IT Help Desk, Desktop Support, or Technical Customer Service role.
• SharePoint Knowledge: Proven experience creating and organizing SharePoint Online sites, managing permissions, and configuring lists and web parts.
• Operating Systems & Hardware: Strong familiarity with Windows 10/11 environments, computer hardware troubleshooting, and mobile device support.
• Productivity Suites: Working knowledge of Microsoft 365 applications (Teams, Outlook, OneDrive, Office Suite).
• Communication Skills: Exceptional interpersonal, written, and verbal communication skills with a customer-first mindset.

Desired Experience

We encourage all candidates who meet the basic requirements to apply, even if you do not have any of the following experience:

• Experience creating basic business applications using Microsoft Power Apps or generating simple reports in Power BI.
• Prior experience supporting government, defense, or federal contractor IT environments.
• Industry certifications such as CompTIA Security+, CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
• Basic understanding of ITIL processes (Incident, Request, and Change Management).
• Familiarity with PowerShell for routine administrative and user management tasks.

$80,000 - $90,000 a year The salary range provided for this position represents the anticipated base salary for successful candidates. Actual compensation will be determined based on a variety of factors, including relevant experience, education, certifications, skills, security clearance level, geographic location, market conditions, and internal equity. In addition to base salary, eligible employees may participate in Redhorse's comprehensive benefits programs and may be eligible for performance-based or other incentive compensation, where applicable.

Redhorse Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at

Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.