Help Desk Support Specialist I-Rogers, AR

Apprenticely; Rogers (AR); On-site; USD 34,200 - 41,800; Full time

Benefits offered by this job

401(k)

Stock Purchase Plan

Health Insurance

Dental & Vision Insurance

Life Insurance

Disability Insurance

Supplemental Benefits

Paid Time Off

Paid Holidays

EAP

Job summary

America's Car-Mart in Rogers, AR is hiring a Help Desk Support Specialist I to join our team. This is an entry-level role designed to develop your IT skills while supporting critical infrastructure used across our dealerships.

As part of Apprenticely's apprenticeship program, you will receive formal training, a mentor, and a pay raise in your first year. A.A. degree or equivalent and 6–12 months related experience are welcomed.

Qualifications

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training.
• Equivalent combinations of education and experience are also welcome!

Responsibilities

• With guidance and support, you’ll:
• Apply your knowledge in three or more of the following areas: PC setup and troubleshooting, Networking, Software deployment, Security systems (alarms and DVRs), Shoretel phone systems, IP phone technology, Virtual Machine (VM) environments.
• Participate in team projects to improve and enhance our systems.
• Ensure compliance with company policies, mission, vision, and ethical standards.
• Complete daily tasks efficiently to meet deadlines.
• Take on additional duties as assigned by your manager.

Skills

PC setup

Networking

Software deployment

Security systems

Shoretel

IP phone tech

VM environments

Education

Associate degree

Tools

VMware

Job description

Apprenticely is helping America's Car-Mart hire a Help Desk Support Specialist I in Rogers, AR.

About the Employer:

For more than 40 years, America's Car-Mart has been dedicated to helping customers achieve vehicle ownership through affordable financing and exceptional service. With more than 150 dealerships across the South-Central U.S., Car-Mart is known for its customer-first approach, commitment to its communities, and supportive workplace where employees can grow their careers while making a meaningful impact.

$38,000 - $38,000 a year

Are you passionate about technology and enjoy solving problems? America’s CAR-MART, Inc. is looking for an Help Desk Support Specialist 1 to join our team! This is an exciting opportunity to develop your skills while supporting and maintaining critical infrastructure components that help drive our business.

Key Responsibilities:

With guidance and support, you’ll:

• Apply your knowledge in three or more of the following areas:
  • PC setup and troubleshooting
  • Networking
  • Software deployment
  • Security systems (alarms and DVRs)
  • Shoretel phone systems
  • IP phone technology
  • Virtual Machine (VM) environments
• Participate in team projects to improve and enhance our systems.
• Ensure compliance with company policies, mission, vision, and ethical standards.
• Complete daily tasks efficiently to meet deadlines.
• Take on additional duties as assigned by your manager.

Qualifications:

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training.
• Equivalent combinations of education and experience are also welcome!

This is a full time position and comes with many benefits plus, a fun, team work environment. The ideal candidate needs to be self motivated, ability to follow directions and be dependable.

Benefits:

We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:

• 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions
• Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success.
• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
• Dental & Vision Insurance: Care for your smile and vision needs.
• Life Insurance: Protect your loved ones with company-provided coverage.
• Disability Insurance: Financial support during unforeseen circumstances.
• Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
• Paid Time Off: Enjoy well-deserved rest and relaxation.
• Paid Holidays: Celebrate special days with your loved ones.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.

What's an Apprenticeship?

An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT!

How does the interview process work?

We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success!

The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30