Help Desk Support Specialist - Hybrid

MEI Industrial Solutions; Houston (TX); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Specialist to join their dynamic team. This hybrid role offers the opportunity to provide essential support services to users, troubleshoot technical issues, and enhance user experience across various platforms. The ideal candidate will possess a strong background in IT support, particularly with Microsoft 365 and Azure, and demonstrate excellent interpersonal skills. Join a company that values professional growth and teamwork, and make a significant impact in a collaborative environment focused on quality and safety.

Qualifications

• 1+ years experience in Help Desk Support or similar role.
• Proficiency in Microsoft 365 and Azure.

Responsibilities

• Provide support for computer systems and networks.
• Troubleshoot issues and assist users effectively.

Skills

Help Desk Support

Microsoft 365

Azure

Windows 10

SQL Reporting

Analytical Skills

Interpersonal Skills

Problem-Solving Skills

Education

Associates Degree in Information Technology

Tools

Microsoft Office

Job description

Join to apply for the Help Desk Support Specialist - Hybrid role at MEI Industrial Solutions.

Looking for career opportunities, an employer who develops their people, a place to make your mark? If so, we are looking for you. MEI Rigging & Crating is a professional industrial services company known for our best-in-class service, professionalism, safety focus, quality methods, and skilled team. We provide quality machinery moving services across various industries, including Aerospace, Automotive, Data Center, and Construction.

Essential Job Duties and Responsibilities:

• Provide support services to users of the organization’s computer systems and network, including desktop/laptop and server hardware, configuration, and troubleshooting.
• Act as a first-level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
• Mainly work from home, with potential to work at a regional office based on business needs. Preference to reside near Boston or other Southcentral Region offices. Check locations at www.meillc.com/locations.

Minimum Qualifications:

• Associates degree or equivalent in information technology.
• At least one (1) year proven experience as Help Desk Support or in a comparable environment supporting multiple locations and time zones.
• Experience supporting Microsoft 365, Azure, Windows 10, Office, printers, scanners, and mobile devices.

Professional Skills:

• Excellent interpersonal and project management skills.
• Ability to communicate technical information effectively to both technical and non-technical personnel.
• Strong analytical and problem-solving skills with high attention to detail.
• Self-motivated and capable of working independently.
• Proficiency in Microsoft Office and intermediate SQL reporting skills.

Physical Requirements & Working Conditions:

Standard office environment, extended periods of sitting, occasional walking, and lifting up to 10 pounds. Accommodations available for individuals with disabilities.

Other Requirements:

• Ability to work in a team environment with honesty, integrity, and professionalism.
• Pass background check and drug screening.

This description summarizes the role and is not exhaustive of all duties and responsibilities.

MEI is an Equal Opportunity Employer.