Help Desk Support Specialist - Hybrid

MEI Industrial Solutions; Salisbury (MD); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Specialist to join their dynamic team. This hybrid role offers the opportunity to provide essential support to users across various locations while working primarily from home. You will leverage your technical expertise in troubleshooting and resolving complex user issues, particularly with Microsoft products. The company prides itself on a commitment to employee development and quality service, making it an ideal place for those looking to grow their careers. If you are self-motivated and enjoy working in a collaborative environment, this role is perfect for you.

Qualifications

• 1+ years of experience in Help Desk Support or comparable field.
• Broad technical knowledge of troubleshooting user problems.
• Experience supporting Microsoft 365 and Azure.

Responsibilities

• Provide support services to users of computer systems and network.
• Act as first-level problem identification and resolution resource.
• Work mainly from home with occasional office visits.

Skills

Help Desk Support

Troubleshooting

Microsoft 365

Microsoft Azure

Microsoft Windows 10

Microsoft Office

Analytical Skills

Project Management

Education

Associates Degree in Information Technology

Tools

SQL

Printers

Scanners

Mobile Devices

Job description

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Looking for career opportunities, an employer who develops their people, a place to make your mark? If so, we are looking for you. MEI Rigging & Crating is a professional industrial services company. We are a leader in our field and we provide quality machinery moving services to our clients ranging from Aerospace, Automotive, Data Center, and Construction companies to every industry in between. MEI Rigging & Crating is known in the industry for our best-in-class service, professionalism, safety focus, quality methods, and skilled team. We are committed to ensuring that our clients can provide their products & services to the communities that we live in. Our people are our best asset and we invest in training, support, and we promote from within. If you are looking to be a part of a great team, please apply!

Essential Job Duties and Responsibilities:

1. Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration and troubleshooting.
2. Acts as a first-level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems.
3. The position will mainly be working from home; however, based on business and operational activity, there may be a need for working in a nearby regional office.
4. Preference to reside near our Boston Regional Office or any of the Regional Offices within our Southcentral Region. Check out our location on www.meillc.com/locations.

Minimum Qualifications

1. Associates degree or equivalent in information technology.
2. A minimum of one (1) year proven experience as Help Desk Support or comparable field in an environment supporting multiple locations, across multiple time zones, remotely or on-site.
3. A minimum of one (1) year of experience as a Help Desk Specialist with broad technical knowledge of troubleshooting and resolving a wide variety of complex user problems.
4. A minimum of one (1) year supporting Microsoft 365, Microsoft Azure, Microsoft Windows 10, Microsoft Office, Printers, Scanners, and Mobile Devices.

Professional Skills

1. Excellent interpersonal and project management skills.
2. Ability to communicate technical information to both technical and non-technical personnel.
3. Excellent analytical and problem-solving skills including high attention to detail and accuracy.
4. Self-motivated and able to work independently.
5. Ability to create and write clear, complete documentation of systems and procedures.
6. Proficiency in Microsoft Office Applications and intermediate SQL command utilization for reporting.

Physical Requirements & Working Conditions:

Standard office environment including work at a computer terminal. Work involves extended periods of sitting, occasional walking, and lifting up to 10 pounds. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Other Requirements:

Must be able to work in a highly functioning team environment. Demonstrate honesty, integrity, and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance daily. Deliver the quality service MEI’s customers expect. Must pass Background Check and Drug Screen pre-employment.

This job description summarizes the role and is not exhaustive of all duties and responsibilities.

MEI is an Equal Opportunity Employer.