Help Desk Support Specialist - Hybrid

MEI Industrial Solutions; Austin (TX); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Help Desk Support Specialist to join their dynamic team. This role involves providing essential support for computer systems and networks, ensuring smooth operations across various industries. The ideal candidate will have a strong background in IT support, particularly with Microsoft 365 and Azure. You will play a vital role in troubleshooting hardware and software issues, assisting team members, and maintaining IT systems. If you are a self-motivated individual with excellent problem-solving skills, this opportunity offers a collaborative work environment where your contributions will be valued.

Qualifications

• 1+ years of Help Desk support experience in a multi-location environment.
• Strong knowledge of Microsoft 365 and Azure services.

Responsibilities

• Provide support for computer systems and network troubleshooting.
• Assist in configuring desktops, laptops, and mobile devices.

Skills

Help Desk Support

Microsoft 365

Problem-Solving

Interpersonal Skills

Project Management

SQL Reporting

Education

Associate's degree in IT

Tools

Microsoft Office 365

Azure

Windows 10

Mobile Devices

Job description

Help Desk Support Specialist - Hybrid at MEI Industrial Solutions

Join our team as a Help Desk Support Specialist - Hybrid at MEI Industrial Solutions. We are a leading industrial services company dedicated to quality, safety, and professional development. Our team supports clients across various industries including Aerospace, Automotive, Data Centers, and Construction.

Essential Duties and Responsibilities:

1. Provide support for computer systems, network, and hardware troubleshooting.
2. Assist in configuring and setting up desktops, laptops, tablets, and smartphones.
3. Diagnose and resolve issues related to network, printers, and hardware.
4. Manage hardware provisioning, imaging, and software installation.
5. Coordinate with outsourced IT for problem resolution and track issues.
6. Support and maintain software and hardware systems for employees.
7. Support TCP/IP networking and troubleshoot LAN/WAN issues.
8. Assist with office software applications, including Microsoft Office 365 and SharePoint.
9. Document hardware/software inventory and licensing.

Minimum Qualifications:

• Associate's degree or equivalent in IT.
• At least 1 year of experience in Help Desk support, supporting multiple locations and remote users.
• Experience with Microsoft 365, Azure, Windows 10, and mobile devices.

Professional Skills:

• Strong interpersonal and project management skills.
• Ability to communicate technical info clearly to all audiences.
• Excellent problem-solving skills with attention to detail.
• Self-motivated and independent worker.
• Proficient in Microsoft Office and SQL reporting.

Physical & Work Environment: Standard office setting, extended sitting, occasional walking, lifting up to 10 pounds. Reasonable accommodations available.

Other Requirements: Ability to work in a team, demonstrate integrity, and pass background and drug screening. Reside near Boston or Southcentral regional offices preferred.