Help Desk Support Specialist

DHRM; Richmond (VA); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Benefits package

Job summary

Virginia Department of Criminal Justice Services is seeking a collaborative Help Desk Support Specialist in Richmond, Virginia. This full-time role supports the criminal justice system and offers the opportunity to contribute to public service while maintaining a healthy work-life balance.

Responsibilities include resolving hardware/software issues, inventory management, coordinating with VITA, ensuring security processes and annual PC reviews, and supporting special projects.

Job description

Help Desk Support Specialist

Job Duties

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES is seeking a collaborative and innovative team player to serve as a full-time Help Desk Support Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us!

• Help to resolve issues that staff encounter with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintain an inventory of agency software and hardware.
• Work with VITA to manage the refresh process in order to provide equipment upgrades.
• Provide and promote VITA approved security processes for file shares, file sharing, and other applications.
• Conduct an annual PC review with each end user with the purpose of providing the information to VITA, ensuring security compliance, improving the end user experience, and educating the end user.
• Ensure that there is a backup process in place to accommodate local PC requirements.
• Assist with special projects as assigned by the manager, including projects from VITA.

Minimum Qualifications

• Experience providing helpdesk and desktop support.
• A strong work ethic and exceptional customer service skills.
• Demonstrated experience with PCs, laptops, tablets and other hardware.
• Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
• Detailed experience with Microsoft Office and application support.
• Demonstrated skills with supporting remote users.
• Working knowledge of help desk ticketing systems.
• Basic understanding of computer networking.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations

• Experience working with VITA or state government.
• A+ Certification or relevant work experience.

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The starting salary range is $68,000 to $75,000 plus the state's benefits package.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at [phone] to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

The Immigration Reform and Control Act requires that before we can legally employ an individual, we must verify both the identity and employment authorization of the individual. The Virginia Department of Criminal Justice Services uses Form I-9 to satisfy this requirement. Form I-9, instructions, and the List of Acceptable Documents can be found at https://www.uscis.gov/i-9. The Virginia Department of Criminal Justice Services does not offer sponsorship for employment purposes; therefore, the selected candidate will need to be able to provide acceptable documents in accordance with Form I-9 (use link above for more details). Additionally, the Virginia Department of Criminal Justice Services participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For additional assistance with this requirement, please contact [e-mail].

Inclusion Support

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 02 Oct 2026 Eastern Daylight Time

Applications close: 09 Oct 2026 Eastern Daylight Time

Contact Information

Name: Lauren Myers

Phone: [phone]

Email: [e-mail]