Help Desk Support Specialist

Agil3 Technology Solutions (A3T)

Forest Park (OH)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

401k Retirement Savings Plan with 2%+?

Paid Holidays

Paid Time Off (PTO)

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC is seeking a Helpdesk Support Specialist to address problems, install, configure, troubleshoot, and provide maintenance and training for customer requirements. The role includes daily local help desk support for desktop configuration and VTC/audio-visual support.

The ideal candidate will have Active Secret Clearance, DoD baseline IA certifications, and CompTIA Security+ certification, with experience in IT/IS support and security requirements.

Qualifications

Active Secret Clearance
DoD IA baseline certification and CE certifications required
CompTIA Security+ (or equivalent) required

Responsibilities

Address problems, install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries.
Provide daily local help desk support for configuration and maintenance of desktop computers, VTC and audio-visual support.

Skills

Windows 10 SBH-A

Hardware basics

Database procedures

Disaster recovery

Electronic devices

Knowledge base

System performance

Systems administration

Diagnostics processes

Maintenance planning

Problem replication

Open-source research

Network workstations troubleshooting

Video conferencing support

Education

Bachelor’s Degree or equivalent

Job description

A3T’s Helpdesk Support Specialist is responsible for addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements or inquiries.

Duties and Responsibilities

Provide customer service and technical support by addressing problems, installing, configuring, troubleshooting, and providing maintenance and training in response to customer requirements orinquiries. (DoDD 8140.01)
Provide daily local help desk support for configuration and maintenance of forensic laboratorydesktop computers VTC and audio-visual support.

Knowledge/Skills/Abilities

Possess experience with Microsoft Windows 10 operating systems as provided by the DoDSecure Baseline Host-Army (SBH-A) desktop installation image.
Possess experience Basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, datastorage)
Knowledge of database procedures used for documenting and querying reported incidents
Knowledge of disaster recovery continuity of operations plans
Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
Knowledge base capabilities in identifying the solutions to less common and more complex system problems
Experience in measures or indicators of system performance and availability
Knowledge of systems administration concepts
Knowledge of operations and processes for diagnosing common or recurring system problems
Knowledge of type and frequency of routine maintenance needed to keep equipment functioning properly
Possess experience in simulating or recreating end-user problems with voice, file & print services, desktop & room-based video- teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes.
Possess experience in conducting open-source research for troubleshooting novel client-level problems
Possess experience in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
Possess experience in testing and configuring network workstations and peripherals
Knowledge of basic operation of computers
Possess experience in utilizing the appropriate tools for repairing software, hardware, and peripheral equipment of a system
Ability in supporting room and desktop video conferencing and desktop presentations in a classroom environment

Qualifications

Active Secret Clearance
Bachelor’s Degree or equivalent or 3-5 years of general IT / IS experience.
Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8140.01 and Army Regulation 25-2. (Security +). For this position, CompTIA Security+ (or DoD‑approved equivalent) is a required foundational certification and must be maintained as a condition of employment.

Company Overview

Agil3 Technology Solutions LLC (“A3T”) is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including: