Help Desk Specialist

Agil3 Technology Solutions (A3T); Forest Park (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Agil3 Technology Solutions LLC (“A3T”) is a Northern Virginia based cyber security and IT services provider supporting government customers. We seek an experienced Help Desk Specialist with DoD/IA familiarity to address problems, install, configure, troubleshoot, and provide maintenance and training in response to customer requirements.

Join A3T to support national security missions. The role requires active clearance, strong troubleshooting and end-user support, and the ability to work in a

Qualifications

• Active Secret Clearance
• Bachelor’s Degree or equivalent and 3–5 years IT/IS experience; or Six years’ general experience equivalent to a Bachelor’s Degree.
• Three years of general experience acceptable with a Master’s Degree.
• One year of general experience required with a PhD.
• Must possess and maintain a DoD approved IA baseline security certification and CE certifications for OS/tools they support.

Responsibilities

• Provide Help Desk support: install, configure, troubleshoot, maintain, and train in response to customer requirements.
• Address problems and respond to inquiries per DoD SBH-A baseline guidelines.
• Document incidents and corrective actions; support CM through lessons learned.
• Assist with SharePoint administration and basic workflow tasks for content management.
• Establish knowledge base entries and perform end-user problem reproduction and root-cause analysis.
• Support disaster recovery continuity planning and system performance monitoring.

Skills

Troubleshooting

End-user support

Documentation

System administration

Disaster recovery

SharePoint admin

Network basics

Windows OS

IA baseline security

Education

Bachelor’s Degree or equivalent

Six years general experience equivalent

Master’s Degree with 3 years experience

PhD with 1 year experience

DoD IA baseline security cert & CE certifications

Tools

SharePoint

Job description

A3T, a fast-growingfirm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutionsand Mission Operations & Enterprise Enablement driven by customer requirements.The Helpdesk Specialist addresses problems, installs, configures, troubleshoots, and providesmaintenance and training in response to customer requirements or inquiries.

Join A3T and watch your career soar! A3T is a small, agile, company looking for incredible talent to support the United States Government in many important national security roles. A3T is looking to bring on an experienced Help Desk ** Specialist ** with “Next-Level Thinking” who is ready to take their career to a new level with A3T.

Job Duties

• Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided bythe DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
• Knowledge of basic physical computer components and architectures, including thefunctions of various components and peripherals (e.g., CPUs, Network Interface Cards,data storage)
• Knowledge of database procedures used for documenting and querying reportedincidents
• Knowledge and execution disaster recovery continuity of operations plans electronicdevices (e.g., computer systems/components, access control devices, digital cameras,electronic organizers, hard drives, memory cards, modems, network components,printers, removable storage devices, scanners, telephones, copiers).
• Knowledge of knowledge base capabilities in identifying the solutions to less commonand more complex system problems
• Knowledge of measures or indicators of system performance and availability
• Knowledge of systems administration concepts
• Experience with the operations and processes for diagnosing common or recurringsystem problems
• Knowledge of the type and frequency of routine maintenance needed to keep equipmentfunctioning properly
• Knowledge of workflow automation as it relates to SharePoint Content Management
• Skill capturing corrective actions in the form of “lessons learned” and submittingdocumentation required to support Configuration Management (CM).
• Skill simulating or recreating end-user problems with voice, file & print services, desktopand room-based video-teleconferencing, and/or baseline or non-baseline applications tohelp determine problem root causes.
• Skill in conducting open source research for troubleshooting novel client-level problems
• Skill in identifying possible causes of degradation of system performance or availabilityand initiating actions needed to mitigate this degradation
• Skill in testing and configuring network workstations and peripherals
• Skill in using the appropriate tools for repairing software, hardware, and peripheralequipment of a system
• Skill in SharePoint services; assisting users with setting up sites and contentmanagement
• Skill in creating business workflows in support of SharePoint Administration

Qualifications

• Active Secret Clearance
• Bachelor’s Degree or equivalent and 3-5 years of general IT / IS experience.or Six (6) years of general experience is considered equivalent to a Bachelor’sDegree.
• Three (3) years of general experience is acceptable with a Master’s Degree.
• One (1) year of general experience is required with a PHD.
• Must possess and maintain a current DoD approved Information Assurance (IA) baselinesecurity certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices theysupport IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)

Company Overview

Agil3 Technology Solutions LLC (“A3T”) is a Northern Virginia based, ISO 9001, ISO 20000-1 & ISO 27001 Certified, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)